Jafet Enrique Ramirez Cruz
San Pedro Sula, Cortes, Honduras
Summary
Highly motivated, independent worker with excellent problem-solving and analytical skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative and Sales
Allied Global
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Customer Service Representative
Concentrix
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data
Dispatcher Coordinator
Lariat Express
08.2021 - 05.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 2 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Quoting Specialist
General MRO Aerospace
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Monitored industry trends to adapt strategies accordingly.
Education
College Degree - Marketing
USAP
San Pedro Sula07.2024
High School Diploma - Arts and Science
Academia Bilingue Shalom
San Pedro Sula, Cortes07.2015
School -
Saint Peters Academy
San Pedro Sula11.2005
Skills
- Analytical Thinker
- Active Listening Skills
- Patient
- Creative
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatcher Coordinator
Lariat Express
08.2021 - 05.2022
Customer Service Representative and Sales
Allied Global
Customer Service Representative
Concentrix
Quoting Specialist
General MRO Aerospace
College Degree - Marketing
USAP
High School Diploma - Arts and Science
Academia Bilingue Shalom
School -
Saint Peters Academy
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