JAFFET GONZALES
Ogden
Summary
Professional with over ten years of experience managing and facilitating connections, services and support for individuals and purveyors. Solid record of positive engagement, resourcefulness and problem solving. Jovial, calm, collected.
Overview
11
11
years of professional experience
Work History
Property Manager
MAXX PM
09.2023 - Current
- Responsible for day to day community operations, maintenance, requests and all manner of property communications. Community liaison.
- Assertive handling of rent collections and processing, past due accounts and budgets. Negotiation, vendor relations and records.
- Professional handling of company / resident records and files. Maintaining a high level of accuracy
- Maintaining constant communication with Regional Manager; aiming to elevate standards and improving operations.
- In charge of leasing of brand new community; setting up of community services and guidelines.
Property Manager
KEY PROPERTY MANAGEMENT
01.2014 - 01.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
CUSTOMER SERVICE REPRESENTATIVE / SALES
NUVOH2O
10.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Property Manager
Real Property Management
10.2013 - 01.2017
- Managed daily administrative tasks, payments, collections, vendor accounts and federal assistance program vouchers.
- Improved tenant relationships by developing and introducing community specific rules and guidelines.
- Monitoring of resident documents and recertification in accordance with LIHTC regulation, with high focus on record keeping and updating.
Education
GIS CERTIFICATION -
FULLERTON UNIVERSITY
12.2023
PROJECT MANAGEMENT FUNDAMENTALS -
UNIVERSITY OF UTAH
12.2023
SALES PROFICIENCY CERTIFICATE -
WEBER STATE UNIVERSITY
12.2022
LIHTC CERTIFICATIONS -
NCHM
12.2014
Skills
- Arc GIS Pro
- NetSuite Applications
- Conscientious listener
- Customer needs assessment
- Written communication
- Safety guidelines and protocols
- Google Docs
- Excel
- PowerPoint
- Customer service-focused
Languages
Spanish
Full Professional
Timeline
Property Manager
MAXX PM
09.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE / SALES
NUVOH2O
10.2017 - 01.2021
Property Manager
KEY PROPERTY MANAGEMENT
01.2014 - 01.2017
Property Manager
Real Property Management
10.2013 - 01.2017
PROJECT MANAGEMENT FUNDAMENTALS -
UNIVERSITY OF UTAH
SALES PROFICIENCY CERTIFICATE -
WEBER STATE UNIVERSITY
LIHTC CERTIFICATIONS -
NCHM
GIS CERTIFICATION -
FULLERTON UNIVERSITY