Jaffet Hernandez
Leesburg,FL
Summary
Accomplished Correctional Officer with a proven track record at Orange County Corrections, adept in crisis intervention and conflict resolution, significantly reducing contraband instances. Skilled in search and seizure procedures, ensuring safety and security. Demonstrates exceptional professionalism, fostering a safe environment and enhancing team efficiency through expert training and proactive strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Orange County Corrections
01.2017 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Sales Associate
Nike Factory Outlet
06.2016 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Detail Specialist
Bill’s Car Wash
04.2013 - 06.2016
- Reduced instances of damage claims by carefully handling customers'' vehicles during the detailing process.
- Boosted repeat business through consistent delivery of superior detailing services.
- Safeguarded against potential hazards within the workplace through strict adherence to safety guidelines and protocols.
- Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Restored headlights to improve visibility and enhance the overall look of vehicles.
- Maintained a clean and organized workspace to ensure efficient completion of tasks.
- Improved overall efficiency within the team by sharing knowledge on advanced detailing techniques.
Education
Law Enforcement Academy
Lake Technical College
Orlando, FLCorrectional Academy
Valencia College
Orlando, FL03.2017
University High School
Orlando, FL05.2016
Skills
Crime Prevention
Search and seizure procedures
Central and pod control
Safety and security
Conflict resolution skills
Crisis intervention training
Safety and security enforcement
Accomplishments
Interviews And Interrogations
Discipline And Special Confinement Techniques
Emergency Preparedness For Correctional Officers
Advance Report Writing And Review
Crisis Intervention Training
Certification
- Correctional Officer , Orange County Corrections
Languages
Spanish
Limited Working
Timeline
Correctional Officer
Orange County Corrections
01.2017 - Current
Sales Associate
Nike Factory Outlet
06.2016 - 11.2016
Detail Specialist
Bill’s Car Wash
04.2013 - 06.2016
Law Enforcement Academy
Lake Technical College
Correctional Academy
Valencia College
University High School