Jaffrey Gotay
Bronx,N.Y.
Summary
Dynamic project manager excelling in data analysis and strategic planning. Successfully implemented risk management strategies, enhancing program efficiency. Adept at fostering stakeholder engagement and delivering impactful training sessions, driving team performance and achieving key objectives. Committed to continuous improvement and operational excellence. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency, and drive project success. Previous work contributions include streamlining processes for improved productivity, and implementing innovative program strategies that increased overall performance.
Overview
10
10
years of professional experience
Work History
AmeriCorps VISTA Program Manager
YouthBuild Global
Roxbury, MA
11.2022 - Current
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Implemented best practices in order to maximize efficiency of operations.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed and interpreted complex data sets and reports.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Developed and maintained project plans, schedules, and budgets.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Implemented plans designed for individual's specific needs.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Oversaw program compliance with requirements, schedule and budget.
- Controlled expenditures and reported monthly actual performance.
Youthbuild Program Coordinator
The Hope Program
Bronx , NY
08.2019 - 05.2022
- Connected all clients to additional resources outside of the program, including but not limited to: legal services, housing voucher assistance, SNAP benefits, substance abuse assistance, childcare, and rental assistance.
- Available to clients to get all applications completed, to ensure optimal approval.
- Researching different training opportunities through other organizations to become familiar with all processes.
- Creating partnerships to connect clients to additional services.
- Coordinating YouthBuild activities.
- Creating action plans for all clients to ensure optimal outcomes.
- Creating a schedule for the YouthBuild cohorts: workshops, classes, and meetings with different program teams.
- Following up with the Department of Education to make sure students are connected to HSE Prep.
- Setting up and coordinating all construction certificates for clients.
- Supervising Program Assistant to ensure student records are up to date, attendance is being recorded accurately, and assignments are up to date.
- Inputting student information into Salesforce and YouthBuild database.
- Creating relationships with all clients, being aware of all issues concerning them, and having the ability to complete their programs.
- Distribution and inventory of client snacks, transportation funds, ordering of paraphernalia
- Coordinating and creating a cohort schedule that includes but is not limited to: creating volunteering and leadership opportunities, scheduling workshops, coordinating with multiple departments to ensure students are connecting to the right individuals for additional supports
Account Manager
Rescare- Workforce1 Services
Bronx, NY
05.2018 - 08.2019
- Building a list of employers to work with to satisfy hiring needs within my organization
- Set expectations for client-employer relationship as well as the expectation of candidates being recruited for said positions
- Recruiting for potential candidates through various forms of sourcing (Worksource, Indeed, Craigslist)
- Managing existing accounts and fostering relationships with employers
- Knowing what every account is potentially hiring for and what the hiring process is
- Holding orientation events where information about Workforce1 as well as the employers we are currently hiring for
- Walking a candidate through the entire hiring process (prepping for the interview, helping with online applications, scheduling interviews and assisting in hiring documents)
- Recruiting for a variety of accounts including but not limited to: maintenance, social service (case management, residential aide, direct support professionals), security, retail, etc
Assistant Operations Manager
American Eagle Outfitters
New York, NY
04.2015 - 05.2017
- Responsible for knowing store metrics for the day, MTD, YTD
- Driving results through the staff
- Ensuring that every customer get the best customer service
- Talent manager: teamed with HR and assisted in doing all one on one interviews for the department
- Making executive moves to ensure that merchandise was selling through
- Human Resource Manager: implemented all associate trainings, orientations and scheduling needs
- Responsible for updating all training materials as merchandise and HR policies changed within the company
- Responsible for holding orientations for all new hires which included but were not limited to: giving a work schedule, explaining all store policies and procedures, giving all new associates resources that were available to them within the company
- Ensured the stores atmosphere was always at the appropriate level especially during visits by home office
- Made sure customers sign up for the rewards program and credit card, set a goal for all associates
- Running the floor and setting up the staff in strategic areas that are good for the business
- Dealing with any escalated customer issue and ensuring that what is best for the customer was the end result
- Dealing with any associate issue ranging from time and attendance, scheduling issues, customer concerns, productivity, etc
- Basic office duties
- Scheduling manager for the Women's department
- In charge of delegating correctives for managers to distribute
- Merchandising manager for the sales floor
- Executed all major floor moves with Senior Merchandising manager for all 4 floors
- Every shift was used to execute small floor moves due to sell through or to accommodate new merchandise
- In charge of making sure all mannequins were dressed according to standard as well as the daily maintenance
- Participated in trainings to help prep for floor moves as well as to learn merchandising terminology
- Making sure all floor signage and promotion changes are executed correctly and in a timely manner
Education
Bachelor of Arts - Sociology
Boston College
Chestnut Hill, MA05.2009
Skills
- Project management
- Data analysis
- Risk assessment
- Employee training
- Stakeholder engagement
- Strategic planning
- Compliance oversight
- Presentation creation
- Performance tracking
- Project coordination
- Budgeting and resource management
- Recruitment and hiring
- Training and development
- Policy and procedure improvements
- Human resource management
- Contract development
- KPI tracking
Languages
Spanish
Native/ Bilingual
Timeline
AmeriCorps VISTA Program Manager
YouthBuild Global
11.2022 - Current
Youthbuild Program Coordinator
The Hope Program
08.2019 - 05.2022
Account Manager
Rescare- Workforce1 Services
05.2018 - 08.2019
Assistant Operations Manager
American Eagle Outfitters
04.2015 - 05.2017
Bachelor of Arts - Sociology
Boston College