Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Jafrina Sharmin
Asistant Manager
Queens,NY
Summary
Overview
11
years of professional experience
Work History
Karma Nepal Crafts
Assistant Manager
11.2023 - Current
Job overview
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Established processes for monitoring customer satisfaction levels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
HB GroupNew York, New York
Sourcing Manager
06.2023 - 11.2024
Job overview
- Managed supplier relationships and negotiated contracts to reduce costs and improve quality
- Developed and implemented sourcing strategies to meet company objectives and drive savings
- Collaborated with internal stakeholders to understand sourcing needs and develop sourcing plans
Next Sourcing LimitedDhaka, Bangladesh
Development Merchandiser, Merchandising
09.2021 - 11.2022
Job overview
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Built effective partner store relationships to improve customer satisfaction.
- Organized displays according to company standards and specifications.
- Researched new products to determine potential success in assigned stores.
- Placed prices and descriptive signage to enhance displays and promote items.
- Assisted customers with locating desired items within store locations.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Developed promotional strategies to increase sales of featured products.
- Coordinated promotional events such as special sales or clearance items.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
SQ GroupDhaka, Bangladesh
Senior Executive, Merchandising
11.2019 - 08.2021
Job overview
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategic plans to achieve company objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Negotiated contracts with vendors for goods and services at competitive prices.
Hirdaramani ApparelChittagong, Bangladesh
Merchandiser, Merchandising
02.2014 - 10.2019
Job overview
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Ensured accuracy of information entered into computer systems related to production activities.
- Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
- Monitored inventory levels of finished goods at all stages of production.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Collaborated with vendors, buyers and designers to ensure products met quality standards.
- Provided technical support when troubleshooting problems encountered during production runs.
- Implemented strong product marketing strategies by collaborating with sales teams.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Assisted in the training of new personnel in areas such as safety protocols, packaging techniques.
- Maintained communication with suppliers regarding orders, shipment status, and other issues.
Education
NATIONAL UNIVERSITY
MASTERS OF ARTS from ENGLISH LITERATURE
University Overview
NATIONAL UNIVERSITY
BACHELOR OF ARTS from ENGLISH LITERATURE
University Overview
CHITTAGONG COLLEGE
HIGHER SECONDARY CERTIFICATE
University Overview
ST. SCHOLASTICAS GIRLS' HIGH SCHOOL
SECONDARY SCHOOL CERTIFICATE
University Overview
Skills
- Budget assistance
- Strategic planning
- Product branding
- Vendor relationship management
- Inventory management
- Customer service
- Adaptability and flexibility
- Marketing tactics
- Project management abilities
- Goal setting
- Task delegation
- Staff training and development
- Sales growth
- Time management
- Staff management
- Customer service and satisfaction
- Team leadership
- Employee performance evaluation
- Employee supervision
- Business development
- Microsoft office expertise
- Retail operations
- Marketing
- Budgeting and finance
Websites
Affiliations
Affiliations
- Dedicated volunteer with experience as a member of the Red Crescent, contributing to humanitarian efforts and providing support in emergency response and community outreach initiatives.
- Successfully participated in an intensive physical training program at an army base camp, demonstrating exceptional teamwork, leadership, and endurance, and earned the prestigious Best Camper award.
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Timeline
Assistant Manager
Karma Nepal Crafts
11.2023 - Current
Sourcing Manager
HB Group
06.2023 - 11.2024
Development Merchandiser, Merchandising
Next Sourcing Limited
09.2021 - 11.2022
Senior Executive, Merchandising
SQ Group
11.2019 - 08.2021
Merchandiser, Merchandising
Hirdaramani Apparel
02.2014 - 10.2019
NATIONAL UNIVERSITY
MASTERS OF ARTS from ENGLISH LITERATURE
NATIONAL UNIVERSITY
BACHELOR OF ARTS from ENGLISH LITERATURE
CHITTAGONG COLLEGE
HIGHER SECONDARY CERTIFICATE
ST. SCHOLASTICAS GIRLS' HIGH SCHOOL
SECONDARY SCHOOL CERTIFICATE
Work Preference
Work Type
Full TimeSimilar Profiles
Phurba Dolma SherpaPhurba Dolma Sherpa
Cashier/Customer Service Cashier at Karma Nepal CraftsCashier/Customer Service Cashier at Karma Nepal Crafts
Ashish Kumar JainAshish Kumar Jain
Account Manager at Karma Royal Group, Karma Haveli, JaipurAccount Manager at Karma Royal Group, Karma Haveli, Jaipur
Nabin Jung KunwarNabin Jung Kunwar
DevOps at LIS Nepal P. Ltd., NepalDevOps at LIS Nepal P. Ltd., Nepal
Scott BackmanScott Backman
Delivery Driver at OntacDelivery Driver at Ontac
Maryam EsheshMaryam Eshesh
Receptionist at Elite AmenitiesReceptionist at Elite Amenities