Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

JAGADEESH BUDURI

Client Services Manager
Dublin

Summary

Dynamic client services and delivery professional with over 17 years of experience supporting complex organizations through structured service delivery, customer support, and stakeholder engagement. Proven expertise in managing client relationships, coordinating services across diverse teams, and effectively gathering and documenting requirements while resolving issues in alignment with organizational policies. Skilled in operational reporting, service governance, and driving continuous improvement initiatives within regulated and public-sector environments. Committed to enhancing service quality and client satisfaction through strategic collaboration and innovative problem-solving.

Overview

2026
2026
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Lead Business Analyst – Data Strategy Discovery (MDM & Data Quality)

G2O ( Client - Crown Equipment)
2021 - Current
  • Supported enterprise-wide discovery efforts by participating in and facilitating workshops with multiple business units.
  • Helped document current-state processes, systems, and data usage to identify gaps impacting reporting and decision-making.
  • Worked with stakeholders to surface master data and data quality concerns affecting trust in information.
  • Contributed to future-state recommendations by documenting high-level data governance considerations and improvement opportunities.

Client Delivery Lead / Lead Engineer

First Mutual Holding Company (FMHC)
01.2021 - Current
  • Act as a primary point of contact for client delivery activities, coordinating work across business stakeholders, analysts, and engineering teams.
  • Facilitate discussions to understand business needs related to customer data, reporting, and operational insights.
  • Plan and track delivery milestones, ensuring work progresses according to agreed timelines and priorities.
  • Provide regular status updates, identify risks or dependencies, and support issue resolution to maintain service continuity.
  • Ensure delivered solutions align with governance, security, and data management expectations.

Data Architect / Client Engagement Lead

G2O - (Client - Safelite Auto )
2021 - Current
  • Supported client-facing analytics and reporting initiatives by coordinating requirements, design discussions, and delivery activities.
  • Worked with business partners to clarify priorities and ensure solutions met operational and reporting needs.
  • Assisted with project scoping, effort estimation, and documentation to support predictable delivery.

Program Delivery Lead / Lead Engineer

G2O - (Client -Abercrombie & Fitch)
2021 - Current
  • Supported a large-scale ERP cloud migration by coordinating activities across IT and business teams.
  • Facilitated requirement discussions, tracked delivery progress, and supported dependency management.
  • Communicated project status, risks, and milestones to leadership.

Client Services Lead / Data Solutions Architect

G2O - (Client -Leaf Home)
2021 - Current
  • Partnered with business stakeholders to support customer analytics and reporting initiatives.
  • Helped define reporting requirements, success metrics, and delivery priorities.
  • Supported service documentation and data validation processes to ensure reliable reporting.

Senior Data Engineer / Delivery Coordination Lead

James Hardie
2021 - Current
  • Supported supply chain reporting and integration initiatives through coordination between business and technical teams.
  • Assisted with requirements clarification, delivery planning, and progress tracking.

Senior Data Engineer / Delivery Coordination Lead

G2O ( Client - ADS, Fifth Third Bank, Cardinal Health, Limited Brands, Saks Fifth Avenue
11.2009 - 06.2019
  • Progressively responsible roles supporting data, reporting, and service delivery initiatives. Experience includes team coordination, stakeholder communication, documentation, and operational support in regulated enterprise environments.

ETL Lead Developer

Compunnel - (Client - Fifth Third Bank)
03.2020 - 01.2021

· Designed solutions for the Bank’s AML team

· Lead the prototype, design and build of the AML Data validations and audit using DataStage

· Mentored Junior ETL developers.

· Documented the entire process along the way, to ensure clean handoff to the AML team.

Senior ETL Developer

RDG Tech ( Client - IBM / Citizens Bank)
12.2006 - 11.2009
  • Increased data accuracy through rigorous validation checks during the ETL process.
  • Enhanced data integration by designing and implementing efficient ETL processes.
  • Implemented automation within ETL processes to reduce manual tasks and improve efficiency.
  • Implemented robust error handling techniques, resulting in fewer data discrepancies during the ETL process.
  • Mentored junior developers, sharing knowledge of best practices in ETL development and design.
  • Evaluated new technologies as potential solutions for enhancing current ETL processes, providing recommendations based on research findings.
  • Troubleshot issues related to performance or system errors, quickly resolving them to minimize business impact.

ETL Developer

RDG Tech ( Client -Premera Blue Cross)
05.2006 - 12.2006
  • Enhanced ETL processes by optimizing complex SQL queries and streamlining data extraction procedures.
  • Increased data accuracy by implementing thorough validation checks and error-handling mechanisms.
  • Implemented proactive monitoring solutions for ETL processes, identifying potential bottlenecks before they impacted users.
  • Wrote and optimized in-application SQL statements.

Education

Master of Science - Computer Engineering

University At Bridgeport
USA
05.2001 -

Bachelor of Science - Electrical & Electronics Engineering

Madras University
India
05.2001 -

Skills

  • Client services management
  • Service delivery coordination
  • Stakeholder engagement and relationship management
  • Customer support and issue resolution
  • Requirements gathering and analysis
  • Cross-functional team coordination
  • Operational process improvement
  • Policy, governance, and compliance alignment
  • Risk, issue, and escalation management
  • Written and verbal communication
  • Documentation and reporting
  • Microsoft Excel, Power BI, Snowflake, Oracle, SQL Server, Informatica, AWS, GitHub

Websites

Certification

Scrum Master (Previously Certified)

Timeline

Client Delivery Lead / Lead Engineer

First Mutual Holding Company (FMHC)
01.2021 - Current

ETL Lead Developer

Compunnel - (Client - Fifth Third Bank)
03.2020 - 01.2021

Senior Data Engineer / Delivery Coordination Lead

G2O ( Client - ADS, Fifth Third Bank, Cardinal Health, Limited Brands, Saks Fifth Avenue
11.2009 - 06.2019

Senior ETL Developer

RDG Tech ( Client - IBM / Citizens Bank)
12.2006 - 11.2009

ETL Developer

RDG Tech ( Client -Premera Blue Cross)
05.2006 - 12.2006

Master of Science - Computer Engineering

University At Bridgeport
05.2001 -

Bachelor of Science - Electrical & Electronics Engineering

Madras University
05.2001 -

Lead Business Analyst – Data Strategy Discovery (MDM & Data Quality)

G2O ( Client - Crown Equipment)
2021 - Current

Data Architect / Client Engagement Lead

G2O - (Client - Safelite Auto )
2021 - Current

Program Delivery Lead / Lead Engineer

G2O - (Client -Abercrombie & Fitch)
2021 - Current

Client Services Lead / Data Solutions Architect

G2O - (Client -Leaf Home)
2021 - Current

Senior Data Engineer / Delivery Coordination Lead

James Hardie
2021 - Current

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JAGADEESH BUDURIClient Services Manager