Jagadeesh Mareedu
Bloomington,IL
Summary
Systems Engineer with 4.5 years of experience maintaining Windows servers running in cloud infrastructure under Azure. Highly skilled in SCCM administration, O365 services, server maintenance, and disaster recovery planning. Known for troubleshooting complex issues and ensuring compliance with SLAs, while collaborating effectively with cross-functional teams to deliver seamless IT operations. Seeking a challenging role to leverage expertise in optimizing IT infrastructure and enhancing organizational resilience against potential risks.
Overview
5
5
years of professional experience
Work History
Systems Engineer
Tata Consultancy Services (TCS)
09.2022 - 06.2023
- Provides L2 SCCM administration support to patch management
- Responsible for assessing and distributing the monthly patches
- Troubleshoot and fix all category issues
- Prioritize and coordinate security patch schedules and distributions
- Ensure all systems and applications are up-to-date with the latest patches and updates
- Minimize system downtime and service interruptions during patching
- Follow up on all critical incidents with respective teams and resolve the issue within the given SLA
- Monitoring Critical tickets and acting proactively to avoid Potential Outages
Engineer
Mindtree
11.2018 - 07.2022
- Providing 100% service to all the O365 users without any downtime
- Providing authentication to all the users who are part of Xbox users, login.microsoft.online.com, login.live.com users
- Monitoring Tickets using ICM Ticketing tool
- Maintaining 10000+, 2016\2019 servers including production and INT Environments
- Monthly DTR (Disaster recovery) Activities, Restore 700 + Databases in Terabytes
- Maintaining Auto Pilot Fish Windows servers
- Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the SLA
- Monitoring the High priority tickets and acting accordingly
- Troubleshooting SQL Servers and Backend servers like blocking, replication issues, long running jobs, etc
- WEB Store, promote, demote, standby i.e by failover and failback
- Run the Bridge call for all Critical incidents with all required teams and stakeholders
- Sending Communications / Notifications to End users informing them about the Critical incident and the impact and workaround
- Create a problem ticket and assign it to the problem management team for identifying RCA
- Participate in on-call rotation to provide 24x7 production support
- Creation of unprotected users for testing
- Re-imagining of Servers and adding the required roles according to the requirement
- Hands-on experience in creating the power bi reports on the incidents that are handled and project-related data
Education
Master of Science - Management Information Systems
University of Illinois At Springfield
Springfield, IL12.2024
Bachelor of Science - Electronics and Communications Engineering
GITAM Deemed To Be University
Bengaluru, Karnataka04.2018
Skills
- Microsoft Azure
- Cloud Operations
- Windows Servers
- Power BI
- SCCM
- SQL Server
- ITIL
Awards
Unstoppable Appreciation Award, Hatsoff, Team-A
Timeline
Systems Engineer
Tata Consultancy Services (TCS)
09.2022 - 06.2023
Engineer
Mindtree
11.2018 - 07.2022
Master of Science - Management Information Systems
University of Illinois At Springfield
Bachelor of Science - Electronics and Communications Engineering
GITAM Deemed To Be University
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