Jagadish Thamke

Company : Cerner Corporation
Designation : Senior Technical Support Engineer
Process : Immediate Response Centre (IRC)
Reporting Manager : Sirish Kumar.

At Cerner Corporation :-

• Through a combination of monitoring techniques and automated tools, we proactively recognize and resolves potential client database, system, network, and application incidents before they impact end users.
• Monitoring and Maintaining Cluster nodes.
• Checking health of servers, troubleshooting and fixing server related issues like memory, disk, CPU load etc.
• Looking-up system logs to determine errors and fixing them accordingly.
• Fixing processing issues of data while processing through WebSphere MQ.
• Extending LVM's Storage and debugging issues.

· Achievements : -

• Received 6 NOTT 5 SPOT awards for showing Exceeded performance and preventing incidents.
• Awarded as outstanding performer for first year in this organization.
• Awarded as a Distinguish performer in following year.
• Received awards and appreciations from Problem Management Team for identifying and fixing recurring issues.
• Received a Life Savior award from production owner for preventing critical incident before it impacted client.
• Received most Bravo badges for being productive by engaging all stake holders and handling critical issues with ease.

At SprinkleWay:-
Joined an a Product Manager & a consultant for a startup company that provide web services and mobile application in EdTech industry. Provided services to more than 30 institutes.

• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Shaped solutions and approaches by leveraging trends in Edtech marketplaces and industries.
• Managed all aspects of divisions including production, circulation, marketing, advertising and new product development.
• Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
• Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
• Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.

Company : [24]7.ai
Designation : Social Interactive Media Specialist.
Process : Bluestem Brands & Sears.
Reporting Manager: Kumar James.

At [24]7.ai :-

• Primary responsibility was to handle sales as well as Customer Service.
• Monitoring chats and providing feedback to associates.
• Communicate effectively and professionally with subordinates, peers, and senior levels of management and reach out to build and foster excellent working relationships with other areas of organization.
• Lead to new initiatives and take ownership of tasks and successfully see them through to completion.
• Handling Escalations for team members.
• Handling Daily, Weekly and Monthly data and send reports accordingly.
• Delivering instructive, supportive, collaborative and motivational coaching sessions for associates.
• Diagnose performance issues and develop effective action plans to address root cause of issues.
• Consistently accomplished all established goals and completed tasks in outstanding manner and on timely basis.