Jagerkal Sneha Kulkarni
Senior Business Analyst
Plano,USA
Summary
Pursuing a Mid-Senior Role with an organization of repute
SAFe 6 PO/PM certified IT consultant with over 10 + years of extensive experience as Business Analyst in the field of Utilities, Health Care, Banking, Insurance, Leasing & Supply Chain ServiceNow Certified Implementation Specialist – IT Service Management Strong proficiency in all phases of SDLC (Software Development Life Cycle) including Requirements Gathering, JAD sessions, Video Conference Requirement Gathering analysis, Design, Implementation, Testing and Deployment. Ability to clearly document business requirements (BRD) and functional requirements (FRD), together with capturing the relevant Use Cases and UCDs (Use Case Diagrams) Experienced in creating Test Plans thorough hands-on experience with designing test cases covering all test conditions and eliminating redundancy and duplications. Extensive experience in Functional, Integration, Regression, User Acceptance (UAT). Handled SIT (System Integration Testing) for SAP sales cloud project for Utility client. Working as a BA for an APC (Annual Planning Cycle) IT funded projects governance team, planning, budgeting and forecasting, capex opex cost validation in ServiceNow Demand Management Experience with Change Request validation and approval process
Overview
19
19
years of professional experience
2
2
Certifications
Work History
ServiceNow Consultant
DTE Energy
03.2022 - 11.2023
- Company Overview: Utility Client
- ServiceNow Consultant @ IT Strategy & Governance/Annual Planning Cycle IT Funded
- Planning, budgeting & forecasting of IT funded projects
- Printing of approved demands from ServiceNow using PowerBI Report builder to submit Rate Cases to MPSC a government authority, All IT Funded projects are followed through in ServiceNow from Draft until Approved states for Demand Management
- Over 50 plus stories executed individually from create to deploy phase working with developer, scrum master and vendor
- Conducted bi-weekly Brown Bag learning sessions to various portfolio demand managers educating about APC guidelines and expectations
- Worked on processing, validating & approving CR’s at TOC
- ServiceNow automated Capital and Opex budgets flow for demands were validated and approved per APC guidelines
- CARs were created and followed through until new story built and executed to correct within the timelines
- Outage Status Application: An internal DTE app used by DTE and Contractor crews to update limited data points in OMS/In Service activities
- Phase 2 project was to restrict contractors on-boarding to SAP and issuance of DTE Email ids
- Scope of the project included creating the security profile only to grant access where it is needed determined that many of their contract workers should be limited to updating only the Outage Status app and nothing else
- This model allowed contract users to self-register the crew leader and do the same
- Successfully completed the entire Phase 2 right from Requirements Gathering, Design, Test & Deploy phase
- Bulk uploading capability was added as a testing outcome during the project
- CAP Replacement Project: Migrated and integrated a 15-year-old legacy stand-alone internal system of Contract Agreement CAP to the new SAP Cloud 4 Customer Sales platform
- Handled efficiently vendor SOW coordination, Requirement gathering, conducted Daily Huddle for the team
- The project solution delivered included regulatory compliance, process improvement worksheet operability to compile 15 electric service and construction agreements
- Project also included DocuSign to leverage electronic signature to have enriched customer experience
- Project completed POC, SIT Technical Go-live and successful migration of 8 out of the 15 agreements were successfully automated
- Agreement printing font designing financial obligation
- Participated in Change Management, business process documentation and user training after technical go-live
- Utility Client
Business Analyst
Centene Corporation
09.2020 - 02.2021
- Company Overview: Health Care Client
- Worked hands-on for the Service Integration Optimization Project for the ITSM ServiceNow platform
- Worked with the team of Product Owners, Vendor and all the IT stakeholders to discuss, design and integrate the service offerings in the ServiceNow
- Established a framework for the Common Services Data Model (CSDM) to ensure alignment with ServiceNow’s strategy and to simplify future upgrades
- Organized, conducted & explained the future state to all the Service Owners and stakeholders
- Migrated from the legacy system which gained 35% of total revenue
- Discussed the show stoppers and arrived at the best practices for the Service Offering project
- Identified the groups responsible for day-to-day management of the Service Offerings in the new ITSM ServiceNow platform
- Volunteered few hours weekly to support the parallel projects under the Delivery head for the Incident Management, Problem Management, Change and Release Management and Request Management
- Health Care Client
Business Analyst
Fujitsu India Pvt Ltd
12.2014 - 10.2017
- Created an interactive Tableau Visualization with drill down capabilities to see how Fujitsu laptops sold and how they flair vis a vis other market competitor, resulting in distribution plan change for India market
- As an SME for Order Management (Order to Cash) worked closely with the vendor for SAP Integrating, implementing the entire automation process
- Single handedly handled customer to resolve initial roadblocks after the project went live
- Conducted weekly call with On-Site (German team) to get stocks automated in newly implemented SAP platform
- Worked on RFP’s and assisted in large project for Siemen’s Fujitsu joint venture deals
- Worked for Audit compliance & signoff with Global Sales Operations and finance operations to ensure payments are received against each order after automation
Customer Delivery Specialist
HP Financial Services India Pvt Ltd & HP India Sales Pvt Ltd
09.2010 - 07.2013
- Worked with Malaysian on-site team to automate the documentation for all large leasing projects
- All IT Funded sales deals were funded and targets were achieved
- Coordinated between technical, business and global delivery teams
- Prioritize requirements and create conceptual prototypes and mock-ups
- Revenue Forecasting for entire Business Unit, Revenue Recognitions & Reconciliations
- Preparing Cash Flow, Financial and MIS reporting at various levels
- Month End Accruals and Reclass to be submitted to Finance team for posting in SAP
- Month End and Quarter End Reporting and closing activities
- Worked with Project leader and assisted in RFP process
- Special Pricing approval for large tender, worked from Quote to Revenue stage for large account orders
Business Analyst
ICICI Bank Limited
05.2005 - 10.2007
- Handled Inward clearing team, with a +volume of average 16000 cheques per day and the average value per day of Rs.150 crores
- Worked with IT Vendor Infosys to customize banking software Finacle per banking norms & process to improve daily transactions efficiently from Branch banking perspective
- Resolved all queries of HNI & NRI customers
- Worked with process managers and ensured SOX Compliance
- Highest Patent contributor from RPC team ensuring quick process automation
- Wrote Epic and user stories for Inward clearing team
- UAT Sign off from customer’s side for successful implementation of updated versions of Finacle in ICICI Bank Ltd
- Oversee and execute control over the process of transaction, which involves transfers, return of instruments, ATM process, corporate salaries, branch expenses and reconciliation of transactions on daily basis
- Ensure audit compliances are met accurately
- Responsible for compliance of SOX
- Was Team Manager for a team size of 20 people to execute and conduct Kaizen Principles and simplification and automation of documents ensured our team achieves the goal of paperless unit
- Preparation of Business Process diagrams
- Providing the Gap Analysis and mapping the product features to requirements without much customization to base product
- Preparation of BRD and to be process flows
- Preparation of FSD and providing the walk through of requirement s and solution proposed to the stake holders
- Supporting the test team in reviewing the test cases and scenarios and providing the required KT to make team understand the requirements
- Have successfully completed 10 releases in the project
- Ensuring to achieve the established KPI’s (Key Process Indicators) for the process
- Periodic performance review of the team to identify the gaps and scope for improvements in process
- Acted as a bridge between Testing team and application team regarding the queries and resolutions
- Adhering to the SOP’s and compliance requirements of the process
- Managing people within the team and motivating them to achieve minimum employee turnover
Education
M.B.A - International Marketing
IGNOU
M.Com - undefined
Osmania University
Diploma in Financial Management - undefined
NILEM
Diploma in Counselling Skills - undefined
Banjara Academy
Skills
- ServiceNow GRC/IRM/BCM
- SAP C4C Sales
- HPEALM
- JIRA
- Rally
- SharePoint
- Tableau
- Power BI
- MS Excel
- Agile-Scrum
- Kanban
- Waterfall
Personal Information
USA Green card holder/Permanent Resident
Certification
SAFe 6 PO/PM
Timeline
ServiceNow CIS-ITSM
03-2025
SAFe 6 PO/PM
02-2025
ServiceNow Consultant
DTE Energy
03.2022 - 11.2023
Business Analyst
Centene Corporation
09.2020 - 02.2021
Business Analyst
Fujitsu India Pvt Ltd
12.2014 - 10.2017
Customer Delivery Specialist
HP Financial Services India Pvt Ltd & HP India Sales Pvt Ltd
09.2010 - 07.2013
Business Analyst
ICICI Bank Limited
05.2005 - 10.2007
M.Com - undefined
Osmania University
Diploma in Financial Management - undefined
NILEM
Diploma in Counselling Skills - undefined
Banjara Academy
M.B.A - International Marketing
IGNOU
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