Jaguar Level
Owensboro,KY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Donatos
06.2022 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Bartender
Donatos
06.2022 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cashier
Kohl's
08.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
To-Go Server
O'Charley's
02.2019 - 07.2020
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Education
High School Diploma -
Daviess County High School
Owensboro, KY05.2021
Skills
- Cash Handling
- Customer service focus
- Employee Training
- Energetic and Enthusiastic
- Flexible Schedule
- Problem-Solving
- Critical Thinking
- Active Listening
Certification
TIPS certified
Timeline
Shift Manager
Donatos
06.2022 - Current
Bartender
Donatos
06.2022 - Current
Cashier
Kohl's
08.2020 - 10.2021
To-Go Server
O'Charley's
02.2019 - 07.2020
High School Diploma -
Daviess County High School
TIPS certified