Jagger Finley
Lakeland,FL
Summary
Natural Leader & Team Player
With a proven track record at Express Wash on Florida, excelling in customer service and team leadership. Formally skilled in decision-making and problem-solving, consistently exceeding sales goals by motivating teams and setting clear objectives. Personally committed to fostering a positive, high-performance work environment, and professionally demonstrating expertise in money handling, project management, and operational efficiency. Achieved high levels of customer satisfaction while maintaining strong team cohesion. An optimistic, proactive individual, always eager to learn, succeed, and do the right thing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Express Wash On Florida
12.2023 - Current
- Oversaw daily operations of the car wash, ensuring efficient service, high customer satisfaction, and adherence to safety and cleanliness standards.
- Managed staff recruitment, onboarding, and performance evaluations, including making decisions regarding terminations when necessary to maintain team performance and service quality.
- Worked extended hours, often covering shifts as needed, to ensure the car wash operated smoothly and met service goals.
- Assisted customers with selecting and purchasing car wash packages, explaining services, and upselling additional options to drive sales.
- Managed opening and closing procedures, including cash handling, inventory control, and ensuring security protocols were followed.
- Operated and performed moderate maintenance on car wash equipment, troubleshooting and making repairs as needed to ensure smooth, uninterrupted service.
- Addressed customer concerns and resolved issues promptly, maintaining high levels of customer satisfaction.
- Ensured cleanliness and organization of the facility, parking lot, and surrounding areas, promoting a safe and welcoming environment for customers.
- Consistently achieved monthly and quarterly sales goals, contributing to overall business success, and earned bonus incentives for surpassing performance targets.
Keyholder/Staff Leader
Express Wash On Florida
08.2023 - 12.2023
- Supervised daily operations of the car wash, ensuring smooth workflow and high service standards while managing and training a team of staff members.
- Assisted customers in selecting and purchasing car wash packages, providing clear explanations of services and upselling additional options based on customer needs.
- Managed opening and closing procedures as keyholder, ensuring the security of the facility and accurate cash handling.
- Operated and maintained car wash machinery, performing light repairs and troubleshooting to ensure consistent, high-quality service.
- Ensured cleanliness and organization of the parking lot and facility, creating a safe and welcoming environment for customers.
- Provided exceptional customer service by addressing concerns, resolving issues, and ensuring overall customer satisfaction.
Delivery Driver
Jets Pizza
12.2022 - 02.2024
- Delivered pizzas and other menu items promptly and safely to customers, ensuring high-quality service and customer satisfaction.
- Assisted in food preparation, including assembling and packaging orders to ensure accuracy and quality.
- Managed delivery routes efficiently, ensuring timely deliveries and optimal customer experience.
- Provided excellent customer service, addressing inquiries and resolving any issues to ensure a positive experience.
- Handled cash and credit card transactions accurately, ensuring correct change and payment processing.
Automotive Image Specialist
StaffEx Temp Agency (Manheim Auto Auction)
02.2022 - 12.2022
- Captured 360-degree photos of vehicles to provide buyers with an interactive, detailed virtual view of the cars, helping them make informed investment decisions.
- Marked and documented any damage or imperfections on vehicles during photography to ensure transparency and assist potential buyers in accurately assessing the condition of the vehicle.
- Organized and prepared vehicles for photography, ensuring they were clean, well-lit, and presented at their best.
- Worked closely with the sales and marketing teams to ensure images met company standards and were optimized for online listings.
- Thoroughly enjoyed the role, but the position was temporary, offering valuable experience in automotive photography and technology engagement.
Keyholder/Staff Leader
Time To Shine Car Wash
08.2021 - 04.2023
- Supervised daily operations of the car wash, ensuring smooth workflow and high service standards while managing a team of staff.
- Assisted customers with purchasing car wash packages, providing clear explanations of services and upselling additional options based on customer needs.
- Managed cash handling and opening/closing procedures, ensuring accuracy and security as the keyholder.
- Operated car wash machinery, ensuring consistent quality of service and performing light maintenance and repairs to keep equipment in optimal working condition.
- Maintained a clean and organized parking lot and facility, prioritizing customer safety and satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment and promoting excellent customer service.
Crew Member
Time To Shine Car Wash
12.2020 - 08.2021
- Assisted customers in selecting and purchasing car wash packages, offering detailed explanations of available services and ensuring they chose the best options for their needs.
- Maintained a clean, organized parking lot and surrounding areas, ensuring a safe and welcoming environment for all customers.
- Operated car wash machinery with attention to detail, ensuring high-quality service and customer satisfaction.
- Addressed customer inquiries, resolved concerns, and provided prompt assistance to ensure a positive experience.
Education
GED -
Travis Technical College
Lakeland, FL12-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Goal setting
- Cost control
- Project management
- Schedule oversight
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Assistant Manager
Express Wash On Florida
12.2023 - Current
Keyholder/Staff Leader
Express Wash On Florida
08.2023 - 12.2023
Delivery Driver
Jets Pizza
12.2022 - 02.2024
Automotive Image Specialist
StaffEx Temp Agency (Manheim Auto Auction)
02.2022 - 12.2022
Keyholder/Staff Leader
Time To Shine Car Wash
08.2021 - 04.2023
Crew Member
Time To Shine Car Wash
12.2020 - 08.2021
GED -
Travis Technical College
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