Jagger Parker
BOWLING GREEN,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Automotive Marketing position. Offering excellent communication and good judgment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Social Media Marketing Manager
Renshaw Automotive Group / Greenwood Ford
12.2021 - 08.2022
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Contributed to mock-ups and social media content.
- Assisted with capturing and analyzing social media metrics.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
- Analyzed trends in social media posts and followers to maximize views.
- Worked with assigned team on projects to meet deliverables.
Parts Counterman /Customer Service Assistant
Greenwood Ford Lincoln
02.2020 - 12.2021
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed + incoming calls each day with utmost professionalism and knowledgeable service.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated professionally with colleagues, freelancers and clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Submitted completed orders quickly to maximize delivery efficiency.
Education
High School Diploma -
Greenwood High School
Bowling Green, KY05.2022
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Retention Strategies
- Employee Relationships
- Team Meetings
- Operating Telephones
- Collaborative Environments
References
Glenn Clark: COO Renshaw Automotive Group. (270)843-9041
Bryan Allison: Service Manager Greenwood Ford Lincoln (615)840-0054
Suzan Price: BDC Greenwood Ford (570)872-0959
Timeline
Social Media Marketing Manager
Renshaw Automotive Group / Greenwood Ford
12.2021 - 08.2022
Parts Counterman /Customer Service Assistant
Greenwood Ford Lincoln
02.2020 - 12.2021
High School Diploma -
Greenwood High School
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