Jagmohan Singh
Fremont,CA
Overview
9
9
years of professional experience
Work History
Support Analyst
Vagaro
03.2024 - Current
- Act as a bridge between customers and internal teams, ensuring a seamless support experience.
- Contribute to enhancing support efficiency and effectiveness through process improvement initiatives.
- Deliver top-tier technical support via Zendesk, effectively resolve intricate software issues with a notably high first-call resolution rate.
- Manage customer interactions and uphold detail records utilizing Zendesk and CRM systems.
Trust and Safety Associate (Project at Meta)
Accenture LLP
05.2022 - 08.2023
- Examine user behavior and platform activity thoroughly to detect potential instances of fraud, abuse. or violations of policies in a proactive manner
- Collaborated with subject-matter-experts on discovering new trends and violations across multiple platforms in order to provide recommendations towards policy changes.
- Engaged with cross-functional teams, including Policy, Product, Legal, and Data, to address high-priority safety issues on the platform through joint investigations.
Technical Support Analyst (Project at Meta)
Accenture Flex
11.2021 - 05.2022
- Investigated and prioritized advertising issues, escalated to a specialist when appropriate for further troubleshooting or de-bugging.
- Discerned product confusion from bugs, identified solutions, and advised the sales team advertisers to accomplish the advertisers desired outcome.
- Effectively communicated resolutions, technical resolutions, workarounds, or product confusion to the sales team.
Sales Supervisor
Best Buy
08.2018 - 10.2021
- Managed a total of 17 employees and reviewed monthly performance reports and coached members in successful strategies to meet operational and sales targets.
- Managed customer complaints, addressed issues, and adapted policies to align with consumer needs while adhering to company standards.
- Tracked and prepared monthly and quarterly reports of sales goals to management.
Specialty Sales Floor Associate
Best Buy
10.2016 - 08.2018
- Achieved monthly sales targets of 72k+ and service target mix of 3%.with a personal customer survey score of 98% (over 100 surveys in total)
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue, achieved an average sale price of 1500 per transaction
Education
Associate's - Business Administration For Transfer
De Anza College
Cupertino, CA06.2022
Skills
- Business Operations Management
- Comfortable with Python
- Data Analysis
- Microsoft Office (Excel Powerpoint)
- SLA (Service-Level Agreement) Management
- Technology Service Design
- Zendesk
Timeline
Support Analyst
Vagaro
03.2024 - Current
Trust and Safety Associate (Project at Meta)
Accenture LLP
05.2022 - 08.2023
Technical Support Analyst (Project at Meta)
Accenture Flex
11.2021 - 05.2022
Sales Supervisor
Best Buy
08.2018 - 10.2021
Specialty Sales Floor Associate
Best Buy
10.2016 - 08.2018
Associate's - Business Administration For Transfer
De Anza College
Similar Profiles
Rashmi DixitRashmi Dixit
Technical Support Manager at VagaroTechnical Support Manager at Vagaro
Amir NosratAmir Nosrat
Hardware SME at VagaroHardware SME at Vagaro
CANDACE DAVISCANDACE DAVIS
Content Writer at VagaroContent Writer at Vagaro
Nikhila RadhakrishnaNikhila Radhakrishna
Network Engineer at Delta Electronics (Americas)Network Engineer at Delta Electronics (Americas)
Praveen LawrencePraveen Lawrence
Senior Engineering Program Manager at Apple, Inc.Senior Engineering Program Manager at Apple, Inc.