Jagni Cylar
Gadsden,AL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Excelled in conflict resolution and overall customer service, boosting team efficiency and customer relations. Skilled in fostering positive environments and achieving results through meticulous attention to detail and organizational prowess. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Apparel Team Lead
Academy Sports And Outdoors
01.2022 - Current
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Inventory Management. Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
- Produced sales opportunity reports and set planograms throughout the departments.
Plastic Repair Technician
KOAM, LLC
11.2019 - 08.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Managed inventory, shipping & receiving, and files
- Maintained quality assurance and customer satisfaction objectives.
- Kept reports, records, and supply for each station
- Provided excellent customer service
Housekeeper
Meadowood Retirement Village
08.2017 - 11.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained exterior of facility to ensure cleanliness and a positive aesthetic appeal.
- Provided exemplary customer service for residents and guests.
Customer Service and Cashier
Walmart
01.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Jewelry sales
- Assisted customers by processing special orders for items.
- Set planograms
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
TMR Services LlC
02.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store and workspace at residences and commercial sites to ensure a quality customer experience.
- Developed strong customer relationships via quality customer service with a focus on retention.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained inventory and procurement of supplies, addressed discrepancies, and forecasted future needs.
Education
No Degree - Business Management
Stautzenberger College
Maumee, OHHigh School Diploma -
Alliance Academy of Toledo
Toledo, OH05.2004
Skills
- Store operations
- Brand Awareness
- Typing 35 words per minute
- Friendly and Helpful
- Microsoft Office
- Excel
- Commercial Telephony
- Conflict Resolution
- Diffuse Escalations
- Customer Relations
- Organized, Prompt, and Efficient
- Attention to Detail
Timeline
Customer Service Apparel Team Lead
Academy Sports And Outdoors
01.2022 - Current
Plastic Repair Technician
KOAM, LLC
11.2019 - 08.2022
Housekeeper
Meadowood Retirement Village
08.2017 - 11.2019
Customer Service and Cashier
Walmart
01.2017 - 08.2017
Assistant Manager
TMR Services LlC
02.2016 - 01.2017
No Degree - Business Management
Stautzenberger College
High School Diploma -
Alliance Academy of Toledo