Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jagprit Singh

Anchorage,AK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Quick and effective at decision-making, while maintaining excellent customer service throughout the sales process Energetic and reliable retail sales associate skilled in high-end merchandise environments.

Overview

11
11
years of professional experience

Work History

Dispatcher

Huntleigh USA
12.2022 - 11.2023
  • Advised regarding delays and special circumstances.
  • Closely monitored dispatch board to triage and prioritize over 15-20 daily calls.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered prompt service to prioritize customer needs.

Business Owner

GrillMax, LLC
05.2020 - 08.2022
  • Prepared annual budgets with controls to prevent overages.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.

Business Owner

Jagprit Transport LLC
02.2019 - 08.2022
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed day-to-day business operations.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Kept high average of performance evaluations.

Accounting Clerk

Ak Express
06.2017 - 04.2019
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables for customer accounts
  • Processed incoming and outgoing invoices and payments.
  • Reconciled bank accounts with updated information.
  • Provided key clerical and administrative support to senior accounting staff.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Transferred data and documents to facilitate system migration and software updates.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Entered figures using 10-key to compute data quickly.

Accounts Payable Clerk

United Transit Lines
03.2015 - 04.2017
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.
  • Assisted manager in conducting internal audits to analyze findings.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Contacted customers and third party payers to pursue payments.
  • Received, sorted and distributed incoming mail.
  • Produced and mailed invoices, payment reminders and financial notices.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked with multiple departments to check proper billing information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Customer Service, Cashier

Lowes's
11.2014 - 12.2015
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.
  • Immediately brought critical issues to customer service manager for resolution.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.

Cashier

Chen Alaska Inc
04.2013 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Pioneer High School
Woodland, CA
06.2013

Skills

  • Database Management
  • Workforce Readiness
  • Self-Directed Mindset
  • Relationship Building
  • Job Fairs
  • Problem-Solving Skills
  • Product Knowledge
  • Data Collection
  • Data Entry
  • Scheduling
  • Money Handling Abilities
  • Active Listening
  • Customer Service
  • Critical Thinking
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Microsoft Outlook
  • MS Office
  • Customer Relationship Management (CRM)
  • Multi-Line Phone Talent
  • Multitasking
  • Decision-Making
  • Clerical Support
  • Administrative Support
  • Travel Planning
  • Team Building
  • Task Prioritization
  • Friendly, Positive Attitude
  • Organization and Time Management
  • Supply Restocking
  • Order Delivery Practices
  • Safe Food Handling
  • Dispatching Procedures
  • Routing Orders
  • Updating Logs
  • Prioritizing Calls
  • Database Updates
  • Mail Handling
  • Business Marketing
  • Client Service
  • Negotiation
  • Team Oversight

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Dispatcher

Huntleigh USA
12.2022 - 11.2023

Business Owner

GrillMax, LLC
05.2020 - 08.2022

Business Owner

Jagprit Transport LLC
02.2019 - 08.2022

Accounting Clerk

Ak Express
06.2017 - 04.2019

Accounts Payable Clerk

United Transit Lines
03.2015 - 04.2017

Customer Service, Cashier

Lowes's
11.2014 - 12.2015

Cashier

Chen Alaska Inc
04.2013 - 01.2014

High School Diploma -

Pioneer High School

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Jagprit Singh