Jagroop Singh
Sacramento,CA
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Transportation Dispatcher
Road Star Transport
2013.08 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Scheduled deliveries and pickups according to customer needs.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Security Officer
Nor-Cal Security
2007.03 - 2011.10
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Truck Driver
BASSI TRANSPORT LLC
2007.04 - 2008.02
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maximized load safety by balancing, securing, and weighing products.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Salesman
Charles And Keith And Pedro
2004.11 - 2006.01
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
Car Salesman
BANDRA USED CAR
2001.02 - 2003.09
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Layalpur Khalsa College
Jalandhar, Punjab, India 01.2007
High School Diploma -
KHALSA COLLAGE
GARHSHANKER, PUNJAB , INDIA 03.2004
Skills
- Escalation of Issues
- Recordkeeping Requirements
- Team Work Scheduling
- Fleet Operations
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
ENG
Full Professional
Gujarati
Full Professional
Arabic
Limited Working
Bengali
Limited Working
Fiji
Limited Working
Marathi
Limited Working
Timeline
Transportation Dispatcher
Road Star Transport
2013.08 - Current
Truck Driver
BASSI TRANSPORT LLC
2007.04 - 2008.02
Security Officer
Nor-Cal Security
2007.03 - 2011.10
Salesman
Charles And Keith And Pedro
2004.11 - 2006.01
Car Salesman
BANDRA USED CAR
2001.02 - 2003.09
GED -
Layalpur Khalsa College
High School Diploma -
KHALSA COLLAGE
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