Jah-Karii McKoy
Atlanta,GA
Summary
Accomplished Team Leader with a proven track record at Target, enhancing team performance and customer satisfaction through effective mentoring and quality improvement strategies. Skilled in cash handling and fostering a collaborative environment, I've driven significant advancements in service delivery and operational standards, ensuring a positive impact on project outcomes and customer relations.
Overview
8
8
years of professional experience
Work History
Team Leader
Target
11.2017 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Customer Service Representative
M.K.B. Interactive Communications LLC
05.2016 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05.2018
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2016
Skills
- Cash Handling
- Mentoring
- Documentation And Reporting
- Shift Scheduling
- Complaint resolution
- Quality Improvement
- Safety processes and procedures
- Team Supervision
Timeline
Team Leader
Target
11.2017 - 07.2024
Customer Service Representative
M.K.B. Interactive Communications LLC
05.2016 - 11.2017
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Mount Zion High School
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