Jah-Mar Madden
Little Elm
Summary
Motivated, relationship-driven professional with a strong track record of client engagement, data accuracy, and problem-solving. Known for providing exceptional customer support, managing high-pressure environments, and learning new systems quickly. Bring a customer-centric mindset paired with strong analytical ability, clear communication, and cross-functional collaboration. Proficient in Excel, data tracking, client communication, and de-escalation. Passionate about delivering tailored solutions, driving client adoption, and ensuring a seamless, high-quality customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Signature Pointe on the Lake
06.2017 - 08.2027
- Served as the first point of contact for residents, families, and medical staff, providing clear communication and quick issue resolution.
- Managed high-volume calls and service requests, prioritizing needs while maintaining professionalism and accuracy.
- Handled confidential files with HIPAA-compliant accuracy, with attention to detail and strong organizational discipline.
- Coordinated with clinical staff to ensure timely follow-up, clear information flow, and alignment on resident needs, improving trust and overall experience.
Registered Behavior Technician
The Behavior Exchange
01.2023 - 11.2025
- Delivered one-on-one and small-group client sessions focused on meeting individualized treatment goals, requiring precise data tracking, analytical review, and strategic behavioral planning.
- Maintained 100% accuracy in session documentation, logs, and data collection to support data-driven decision making.
- Collaborated cross-functionally with BCBAs, parents, and training staff to troubleshoot issues, implement solutions, and ensure successful program outcomes.
- Trained and mentored new staff on technical procedures, safety protocols, and client-engagement strategies, improving team effectiveness and consistency.
- Adapted quickly to evolving client needs, regulatory requirements, and system updates while contributing to a positive, safe, and supportive environment.
- Utilized problem-solving, empathy, and communication skills to support clients through challenges, ensuring smooth experiences and building long-term trust.
Sales Associate
Lovesac
07.2021 - 01.2023
- Drove customer engagement, account follow-up, and product adoption through proactive outreach.
- Built long-term client relationships though consultative communication to understand needs and deliver tailored solutions.
- Used data-driven insights and KPIs to consistently achieve sales goals and improve performance.
- Troubleshot customer issues, coordinated with management, and ensured timely resolution to protect customer satisfaction and loyalty.
- Assisted with daily store operations such as inventory, visual standards, reporting, and open/close procedures.
Education
Bachelor of Science (B.S.) - Psychology
University of North Texas
Denton, TX01.2023
Skills
- Client Relationship Management, Retention & Account Success
- Problem-Solving, Analytical Thinking & Data-Driven Decision Making
- Conflict Resolution, De-Escalation & High-Pressure Environment Management
- Data Analysis, Reporting & Documentation Accuracy
- High-Volume Client Support & Multi-Channel Communication
- Cross-Functional Coordination & Collaboration
- Time Management, Prioritization & Organizational Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Applied Behavior Analysis Knowledge
Certification
- Registered Behavior Technician (RBT) Certification
- Basic Life Support (BLS) Certification
- CPR Certification
Timeline
Registered Behavior Technician
The Behavior Exchange
01.2023 - 11.2025
Sales Associate
Lovesac
07.2021 - 01.2023
Receptionist
Signature Pointe on the Lake
06.2017 - 08.2027
Bachelor of Science (B.S.) - Psychology
University of North Texas