Jah-quan johnikins
brooklyn,New York
Summary
Dynamic Operations Manager with a proven track record at FedEx, enhancing efficiency through strategic initiatives and team leadership. Skilled in problem-solving and operations management, I foster a culture of continuous improvement, achieving significant reductions in turnaround times while mentoring staff to excel in customer service and teamwork.
Overview
14
14
years of professional experience
Work History
Operations Manager
FedEx
10.2019 - 11.2025
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement strategic initiatives improving service delivery standards.
- Mentored and trained staff, fostering a culture of continuous improvement and teamwork.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
Logistics Associate
Target
03.2012 - 09.2019
- Coordinated inbound and outbound shipments, ensuring timely delivery and compliance with safety regulations.
- Monitored inventory levels using ERP systems, optimizing stock management and reducing discrepancies.
- Developed and implemented process improvements that increased operational efficiency within logistics workflows.
- Trained new associates on standard operating procedures, promoting adherence to safety protocols and productivity standards.
Education
Associate of Applied Business - Business
Middlesex County College
Edison, NJ05-2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Adaptability
- Teamwork
- Time Management
Timeline
Operations Manager
FedEx
10.2019 - 11.2025
Logistics Associate
Target
03.2012 - 09.2019
Associate of Applied Business - Business
Middlesex County College