Jah Rice
Greenville,SC
Summary
Customer success professional with a background in sales, account management, and team leadership. Proven ability to drive retention, revenue growth, and client satisfaction across the full customer lifecycle. Skilled in CRM tools, cross-functional collaboration, and delivering high-impact support to key accounts
Overview
4
4
years of professional experience
Work History
Business Development Representative
Healthcare IT Leaders
09.2023 - Current
- Recognized as the #1 BDR company-wide, and inducted into the 2024 Leaders Club for consistently outperforming peers in meetings booked, lead quality, and strategic contributions
- Partnered with National Account Directors to build strategic relationships and generate qualified leads within top-tier enterprise healthcare accounts
- Averaged between 1,000 and 1,500 outbound calls per month, depending on company focus and campaign needs, driving consistent engagement with net-new healthcare prospects
- Held and led client discovery meetings tailored to specific personas; educated stakeholders on company offerings and shared relevant case studies or engagement histories with peer systems
- Booked and led intro calls with dozens of new healthcare systems, helping establish new MSA/BAA agreements, renew dormant partnerships, and contribute to 9 net-new logos for consulting and staffing engagements
- Led a cloud consultant engagement initiative, speaking with senior-level infrastructure, cloud, and architecture professionals to uncover project needs and serve as a dual liaison between recruiting and sales teams
- Provided onboarding support and informal training to new hires, educating them on company services, client engagement models, and the healthcare IT systems and modules we support.
- Leveraged AMS, implementation, and support partnerships to identify and pursue staffing needs across permanent, contract, and temp-to-hire models
- Focused on talent delivery within major EHR systems including Epic, Oracle Health, MEDITECH, and Allscripts, as well as ERP/WFM platforms such as Workday, Oracle Cloud, UKG, and Infor
Account Executive
Harbor Solar
11.2022 - 08.2023
- Closed over $200K in high-value solar energy deals, driving revenue through tailored consultative selling and full-cycle account management
- Prospected and engaged both door-to-door and digital leads, leveraging a customer-centric approach to promote customized photovoltaic solutions
- Delivered compelling ROI presentations to homeowners and businesses, positioning clients as energy producers and showcasing long-term value and cost savings
- Managed a pipeline of hundreds of leads with strategic follow-ups and touchpoints, resulting in a 60% conversion rate and high client satisfaction
- Developed and implemented data-informed prospecting strategies that consistently exceeded quarterly revenue targets and expanded market share
- Partnered cross-functionally with Operations to ensure seamless project execution, including site surveys and installations, enhancing client experience and retention
- Onboarded, trained, and led a team of sales consultants, boosting productivity and team morale while improving talent retention through mentorship and coaching
Assistant Manager
Furman University
05.2021 - 09.2022
- Managed procurement, distribution, and maintenance of training gear and equipment for a roster of 115+ athletes, ensuring operational readiness and performance reliability
- Provided responsive, high-touch support to student-athletes and coaching staff, anticipating and fulfilling day-to-day training and performance needs
- Supported the Head Equipment Manager in coordinating multi-sport inventory logistics and facility operations, contributing to streamlined processes and cross-functional alignment
- Tracked, organized, and maintained athletic apparel inventory, including laundering and quality checks for daily practices and high-profile game days
- Executed sideline and on-field responsibilities with precision during games, ensuring officials and players were fully equipped and supported in real time
- Fostered a culture of collaboration and accountability, consistently demonstrating a strong work ethic and commitment to team success
Education
Business Management -
Greenville Technical College
Greenville, SC05-2023
Skills
- Customer Relationship Management
- Client Onboarding & Retention
- Upselling & Cross-Selling
- Account Management
- CRM Tools (Salesforce, SalesRabbit, SPOTIO)
- Microsoft 365
- OutStrategic Communication
- Pipeline & Revenue Growth
- Cross-Functional Collaboration
- Contract Renewal & Negotiation
- Customer Lifecycle Strategy
- Team Leadership & Coaching
- KPI Tracking
- Conflict Resolution Process Improvement
Timeline
Business Development Representative
Healthcare IT Leaders
09.2023 - Current
Account Executive
Harbor Solar
11.2022 - 08.2023
Assistant Manager
Furman University
05.2021 - 09.2022
Business Management -
Greenville Technical College
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