Jahaanda Mccovery
Absecon,NJ
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
12
12
years of professional experience
Work History
Paraprofessional
ESS
04.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Hospital Administrator
Shore Memorial Hospital
05.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Greeted every guest with personable approach and provided knowledgeable service.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Front Desk Receptionist
Atlantic Gastroenterology Associates
10.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Client Service Representative
AtlantiCare
05.2018 - 05.2021
- Handled sensitive patient information with discretion, ensuring confidentiality at all times.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Manager
Dollar general
06.2018 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Life Skills Trainer
NeuroRestorative
07.2015 - 10.2018
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Intervened in crisis situations to provide counseling and support.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
Front Desk Receptionist
Atlantic Coastal Surgical Center
11.2016 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Security
Allied Barton
11.2012 - 12.2015
- Opened and locked facilities and enabled and disabled security systems.
- Managed building access for tenants, ensuring security and timely entry.
- Improved overall security by conducting comprehensive risk assessments and implementing necessary security measures.
- Handled security issues and emergency situations.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Certified Medical Assistant - Medical Assisting
Harris School of Business - Cherry Hill
Cherry Hill, NJ04.2015
HS Diploma -
Pleasantville High School
Pleasantville, NJ06.2010
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Data Collection
- Classroom Organization
- Classroom support
- CPR and First Aid
- Computer Skills
- Student Supervision
Timeline
Paraprofessional
ESS
04.2024 - Current
Hospital Administrator
Shore Memorial Hospital
05.2023 - Current
Front Desk Receptionist
Atlantic Gastroenterology Associates
10.2021 - 05.2023
Manager
Dollar general
06.2018 - 12.2018
Client Service Representative
AtlantiCare
05.2018 - 05.2021
Front Desk Receptionist
Atlantic Coastal Surgical Center
11.2016 - 05.2018
Life Skills Trainer
NeuroRestorative
07.2015 - 10.2018
Security
Allied Barton
11.2012 - 12.2015
Certified Medical Assistant - Medical Assisting
Harris School of Business - Cherry Hill
HS Diploma -
Pleasantville High School