Jahaira Martinez
Riverview,FL
Summary
Bilingual English and Spanish office support professional with excellent interpersonal and communication skills, proficient in Excel spreadsheets and Google Slides/PowerPoints. Strong multitasking abilities, team player, and exceptional customer service skills.
Overview
21
21
years of professional experience
Work History
Patient Experience ,Treatment Plan Coordinator
Dental Arts of Hackensack
Hackensack, NJ
07.2020 - 09.2024
- Provide superior customer service and ensure an exceptional patient experience
- Assist patients with scheduling appointments, explaining treatment plans, and verifying insurance benefits
- Collaborate with healthcare providers to ensure seamless patient care
- Handle patient inquiries and resolve issues promptly and professionally
- Process insurance requirements, medical clearances, and financial arrangements
- Maintain accurate patient records and documentation
- Responsible for opening and closing the location and ensuring office operations run smoothly
- Developed patient satisfaction surveys, analyzed results, and implemented strategies to improve patient experience.
- Identified potential issues or problems that could negatively impact the patient experience and worked closely with staff members on solutions.
- Assisted in training new Patient Experience Representatives on policies, procedures and best practices. From Dawson Academy.
- Collaborated with leadership team to develop protocols that optimize the patient experience process.
Manager
Bounce U
Paramus, NJ
06.2017 - 06.2020
- Managed staff schedules and handled accurate money transactions.
- Resolved customer issues and implemented process improvements based on feedback
- Managed multiple priorities in a fast-paced environment
- Coached, mentored and trained team members in order to improve their job performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and trained new employees to meet job requirements.
Secretary
ARC Transport LLC
Hackensack, NJ
01.2015 - 12.2016
- Organized and maintained financial documents and handled high call volume
- Managed paperwork, emails, and banking transactions
- Updated customer accounts and handled truck transactions via state tolls
- Maintained company filing and employee lists
- Drove customer feedback to deliver information to management for corrective action.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Manager
Party Glitters
Brooklyn, NY
01.2004 - 12.2014
- Managed transactions, inventory supplies, and customer service
- Participated in hiring and firing of employees and managed staff training
- Oversaw billing department and responsible for opening and closing store
- Recruited and trained new employees to meet job requirements.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School -
Norman Thomas High School
NY01.2004
Skills
- Excel Spreadsheets
- Google Slides/PowerPoints Multilingual Skills: English and Spanish
- Patient care coordination
- Clinical documentation
- Insurance verification
- Financial counseling
- HIPAA protocol adherence
- Billing statement processing
- Patient care
- Payment arrangements & negotiation
- Scheduling
- Dentrix and Curve dental software
- Eagle soft software
- Supervision and leadership
Timeline
Patient Experience ,Treatment Plan Coordinator
Dental Arts of Hackensack
07.2020 - 09.2024
Manager
Bounce U
06.2017 - 06.2020
Secretary
ARC Transport LLC
01.2015 - 12.2016
Manager
Party Glitters
01.2004 - 12.2014
High School -
Norman Thomas High School
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