Jahaira Nevarez
Crest Hill,IL
Summary
Customer Service Representative with extensive experience in both retail and the food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Gifted at working with all types of customers. Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Office Manager
Creative Powder Coating, Inc
04.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Customer Service Representative
State Farm Insurance
11.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered approximately 40-50 incoming calls and emails, providing frontline customer support or assistance with product and service transactions per day from customers
- Answered inbound calls, chats and emails to facilitate customer service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activated customer accounts.
Assistant Manager
Pandora Jewelry
11.2018 - 10.2022
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led approximately 25-35 employees, supervising activities to drive productivity and efficiency
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assistant Store Manager
Dunkin' Donuts
10.2016 - 10.2018
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Checked monthly sales and performance reports to support operational planning and strategic decision- making
- Managed team of approximately 15-20 associates in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Sales Associate
Dunkin' Donuts
05.2016 - 09.2016
- Engaged customers in friendly, professional dialogue to determine needs
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Managed team of approximately 15-20 associates in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
High School Diploma - Licensed Cosmetology
Joliet West High School
Joliet, IL2016
Skills
- Customer Data Confidentiality
- Retail Sales Customer Service
- Data Entry
- Leadership
- Office management
- QuickBooks
- Microsoft Excel
- Front desk
- Schedule management
- Editing
- Social media management
- Recruiting
- Mail Handling
- Policy and Procedure Modification
- Billing and Invoicing
Additional Information
Insurance Licenses:
- Property and Casualty
- Health and Life
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Creative Powder Coating, Inc
04.2023 - Current
Customer Service Representative
State Farm Insurance
11.2022 - 04.2023
Assistant Manager
Pandora Jewelry
11.2018 - 10.2022
Assistant Store Manager
Dunkin' Donuts
10.2016 - 10.2018
Sales Associate
Dunkin' Donuts
05.2016 - 09.2016
High School Diploma - Licensed Cosmetology
Joliet West High School
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