Video Editing and Production: Passion for creating engaging visual content and storytelling through multimedia platforms
Ja'Halen Norris
Business Operations Specialist
Houston,TX
Summary
Motivated and results-driven graduate of Houston Baptist University, seeking an opportunity to leverage skills, entrepreneurial mindset, and leadership experience to contribute meaningfully to a dynamic organization.
As a former Division One college athlete and team captain, equipped with invaluable leadership, discipline, and teamwork skills that strengthen any team. A goal-oriented mindset, unwavering drive, and readiness to embrace challenges ensure excellence in both personal and professional endeavors.
Eager to join a company that fosters growth, innovation, and collaboration, with the ability to make a meaningful impact while advancing toward shared success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Tesla Rental Cars
Trained To Go Productions LLC
San Diego, California
10.2018 - Current
- Tesla rental car business catering specifically to ride-share drivers, TTG plays crucial role in providing top-quality electric vehicles and exceptional customer service. Aims to support ride-share industry while promoting sustainable transportation solutions.
- Acquire, maintain, and manage fleet of 12 Tesla electric vehicles suitable for rideshare drivers.
- Ensure all vehicles are clean, well-maintained, and in optimal working condition.
- Schedule regular servicing, maintenance, and repairs to minimize downtime and maximize vehicle availability.
- Establish and maintain professional relationships with rideshare drivers.
- Handle inquiries, bookings, and rental agreements promptly and efficiently.
- Provide excellent customer service, addressing any concerns or issues raised by drivers.
- Offer guidance and support on operating Tesla vehicles, charging infrastructure, and relevant software applications.
- Develop and implement pricing strategies to ensure profitability while remaining competitive.
- Oversee billing, invoicing, and payment processes, ensuring accuracy and timeliness.
- Monitor rental agreements and manage contracts with drivers to ensure compliance.
- Develop and execute marketing strategies to attract new rideshare drivers.
- Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and innovation.
- Maintain accurate records of vehicle inventory, bookings, and financial transactions.
- Prepare reports on business performance, key metrics, and growth projections.
- Stay up to date with relevant industry regulations, licensing requirements, and insurance policies.
Academic Recruiting Coordinator
St. Augustine High School
San Diego, California
06.2018 - 07.2021
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Instilled discipline and principles of good sportsmanship in players.
- Worked with offensive and defensive coaches to develop cohesive football program.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Scheduled and conducted 20 interviews each week to discuss academic goals and college plans.
Special Education Behavioral Therapist
Chula Vista High School
San Diego, California
07.2018 - 04.2019
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Implemented behavioral intervention plans created by clinical supervisors.
- Collected session data to aid in treatment planning and assessment.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Developed behavior intervention plans based on principles of applied behavior analysis.
- Managed as case load of approximately 10 students per day to chart their behavior patterns ignorer to turn into the district.
Special Education Paraprofessional
DeSoto Independent School District
Dallas, TX
08.2017 - 07.2018
- Managed and documented 5 students progress to keep detailed notes on each client's treatment progress and changes in mental health status. Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Commercial Account Manager
Pep Boys Auto Parts & Service
Houston, TX
01.2016 - 07.2017
- Increased client satisfaction by developing and maintaining strong relationships with key decision-makers.
- Streamlined account management processes for improved efficiency and higher revenue generation.
- Negotiated favorable contract terms with suppliers, resulting in cost savings for clients.
- Managed a diverse portfolio of 20 local commercial accounts, ensuring timely delivery of products and services.
Sports Management Assistant
Avant Garde Management Group
New York, New York
06.2015 - 01.2016
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Coordinated and managed 2 - 4 meetings and events per day, ensuring seamless communication between departments and stakeholders.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
Education
Bachelor of Arts - Interdisciplinary Studies
Houston Baptist University
Houston, TX 01.2013 - 05.2015
Associate of Arts - Communication
Fort Scott Community College
Fort Scott, KS 07.2011 - 12.2012
Skills
Microsoft Office
Certification
TEA SOQ Letter in Business marketing
Interests
Team Leadership and Development: Interest in mentoring and managing teams to achieve goals, drawing from experience as a coach and educator
Entrepreneurship and Strategic Planning: Enthusiasm for innovative business strategies and operational efficiency, inspired by owning and managing a business
Content Creation and Digital Marketing: Fascination with creating impactful content and leveraging social media to connect with audiences
Personal and Professional Growth: Commitment to continuous learning and skill development to adapt to evolving remote work environments
Timeline
Tesla Rental Cars
Trained To Go Productions LLC
10.2018 - Current
TEA SOQ Letter in Business marketing
10-2018
Special Education Behavioral Therapist
Chula Vista High School
07.2018 - 04.2019
Academic Recruiting Coordinator
St. Augustine High School
06.2018 - 07.2021
Special Education Paraprofessional
DeSoto Independent School District
08.2017 - 07.2018
Commercial Account Manager
Pep Boys Auto Parts & Service
01.2016 - 07.2017
Sports Management Assistant
Avant Garde Management Group
06.2015 - 01.2016
Bachelor of Arts - Interdisciplinary Studies
Houston Baptist University
01.2013 - 05.2015
Associate of Arts - Communication
Fort Scott Community College
07.2011 - 12.2012
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