Jahan Grayson
Elizabeth
Summary
Dynamic Shift Manager at ShopRite with a proven track record in employee training and customer service excellence. Skilled in optimizing inventory management and enhancing team performance through effective delegation. Committed to maintaining high standards of quality and compliance, ensuring a seamless shopping experience for customers.
Overview
10
10
years of professional experience
Work History
Shift Manager
ShopRite
09.2020 - Current
- Receive freight and convey shipments from the shipping/receiving platform to store storage locations.
- Stock, organize and present new merchandise on the sales floor.
- Process, ticket, store, move, and display merchandise.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Housekeeping
East Orange General Hospital
08.2019 - 05.2020
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Performing regular garbage collection throughout the facility, including staff office spaces.
- Cleaning and maintaining the exterior perimeter, lobby, hallways, walls, and elevators of the facility.
- Keeping staff closets, slop sinks, and other cleaning-related areas organized and clean.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Resolved complaints regarding housekeeping and room service.
Service Agent
Avis Budget Rental
04.2015 - 06.2019
- Assisting customers upon retrieving/returning vehicles.
- Responsible for proper inspection of vehicles upon return.
- Performed cleaning/servicing to vehicles to be prepped for next rental.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Education
High School Diploma -
Westside High School
Newark06-2006
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Delegating work
- Payment processing
- Shift leadership
- Customer service
Timeline
Shift Manager
ShopRite
09.2020 - Current
Housekeeping
East Orange General Hospital
08.2019 - 05.2020
Service Agent
Avis Budget Rental
04.2015 - 06.2019
High School Diploma -
Westside High School
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