Jahan Mirza
Austin,TX
Summary
Over 10 years of experience in customer service and sales, with 7 years in retail management, achieving business goals and maintaining high standards of customer service. Proficient in using Excel, Word, and PowerPoint for sales reporting, communication, and team presentations. Managed a team of 25 at an Enrich Salon, fostering excellent team rapport, customer service, and training new employees. Also, managed stock and marketing displays. Presently a successful sales representative, that provides exceptional customer experience. Tech-savvy, adaptable to new technological advances and on track to complete a Bachelor's Degree in 2024. Demonstrated motivation and leadership skills in guiding, training, and motivating teams to excel in sales opportunities through email, extensive customer service experience, proven track record of meeting sales goals, managing teams, and following up with clients effectively.
Overview
15
15
years of professional experience
Work History
Sales Advisor
Spectrum
07.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Scheduled appointments and managed master calendar
- Trained and mentored new sales representatives
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Used customer insights to develop innovative sales strategies to increase sales
- Developed and implemented sales strategies to increase profits
Manager
The Maha company
01.2020 - 06.2020
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations
- Completed detailed assessments, effectively implementing comprehensive home consultation process
- Established and upheld high standards, promoting great customer service and assistance to guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Solicited and reviewed guest feedback and promptly resolved complaints
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
Rental Manager
Family Owned Rentals
06.2008 - 11.2019
- Implemented rental asset processes and cleanliness standards
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently
- Resolved customer disputes to maintain positive relationships and increase customer base
- Complied with governmental and other regulatory agencies by following policies and documenting transactions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Owner/Designer/Pattern Cutter Bespoke
Self
04.2016 - 05.2019
- Tailoring and custom dress making
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Fashion Design Phoebe English
10.2018 - 12.2018
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
Assistant Rajat
Tangri Mumbai
02.2018 - 06.2018
- Prepared and maintained design boards with sketches, fabrics, colors, prints and trims
- Researched seasonal trends, colors and raw materials to focus on needs of buyers
- Clearly communicated design revisions to members of fashion design team
- Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards
- Provided education and guidance to clients on fashion trends and styling techniques
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles
- Researched current fashion trends to create on-trend looks for editorial and commercial projects
- Worked closely with vendors to secure garments, accessories and props for styling projects
- Managed wardrobe and accessory collections, keeping items in pristine condition
Salon Manager
Enrich Salon
10.2012 - 03.2016
- Oversaw salon employee performance, facility cleanliness, and sales
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Controlled inventory by tracking expenses, purchases, and shelf stock
- Worked to continuously increase salon business through effective sales, service, and operations policies
- Scheduled employees to maintain adequate coverage during business hours
- Managed cash flow, business transactions, banking, and accounting processes
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Promoted business through marketing initiatives and use of social media
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies
Customer Care Agent
Vodafone Australia
06.2010 - 10.2010
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Administrator
Red Dot Films
09.2010 - 08.2012
- Maintained personnel records and updated internal databases to support document management
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Collected, validated, and distributed information to employees
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Entered and maintained departmental records in company database
- Coordinated with human resources department to handle payroll and personnel databases
- Managed company schedule to coordinate calendar and arrange travel
- Completed forms and reports to facilitate admission, transfer or discharge
- Leveraged bookkeeping software and automated processes to reduce errors
- Educated staff on organizational mission and goals to help employees achieve success
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Dubai Fashion Forward
09.2016
- Greeted customers with smile and provided friendly, knowledgeable service
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction
- Directed ticket holders to seats and facility locations
- Worked with other staff members to facilitate smooth flow of operations
- Maintained updated knowledge of event information to provide guests with accurate details
- Maintained clean and organized venue to create pleasant experience for guests
- Handled crowd control to maintain order and prevent overcrowding
- Monitored entrance and exit of venue to guarantee safety of guests
- Monitored events to identify potential problems and minimize disruptions
- Assisted patrons with seating by giving directions and lighting paths
- Reported maintenance or equipment issues for fast resolution to minimize downtime
- Maintained professional demeanor to represent venue and create positive impression
Education
Bachelor of Arts - Psychology
University of Wisconsin - Green Bay
Green Bay, WI01.2024
Certified - Pattern Cutting
Central Saint Martins
London10.2018
Diploma - fashion design
Mumbai05.2018
Bachelor of Psychology & Literature -
University of Mumbai
Mumbai04.2010
Flight Attendant certificate Course -
Avalon School of Cosmetology
Mumbai05.2005
Basic French course -
Alliance Francoise
Mumbai07.2004
Skills
- Telephone etiquette: Excellent
- Microsoft Word: Excellent
- Microsoft Excel: Very Good
- Microsoft Power Point: Very Good
- Post-Sales Support: Excellent
- Product Demonstration: Excellent
- Upselling Strategies: Excellent
- Client Needs Assessment: Excellent
- Sales Expertise
- Customer Rapport-Building
- Staff Training
- Corrective Actions
Hobbies
Gardening, yoga, sketching, cooking, dancing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Sales Advisor
Spectrum
07.2020 - Current
Manager
The Maha company
01.2020 - 06.2020
Fashion Design Phoebe English
10.2018 - 12.2018
Assistant Rajat
Tangri Mumbai
02.2018 - 06.2018
Dubai Fashion Forward
09.2016
Owner/Designer/Pattern Cutter Bespoke
Self
04.2016 - 05.2019
Salon Manager
Enrich Salon
10.2012 - 03.2016
Administrator
Red Dot Films
09.2010 - 08.2012
Customer Care Agent
Vodafone Australia
06.2010 - 10.2010
Rental Manager
Family Owned Rentals
06.2008 - 11.2019
Bachelor of Arts - Psychology
University of Wisconsin - Green Bay
Certified - Pattern Cutting
Central Saint Martins
Diploma - fashion design
Bachelor of Psychology & Literature -
University of Mumbai
Flight Attendant certificate Course -
Avalon School of Cosmetology
Basic French course -
Alliance Francoise
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