Jah Ann Anderson
North Lauderdale,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Representative
ET&T Distributors
05.2021 - 11.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Front Desk Agent
Hilton Garden Inn
10.2017 - 05.2021
- Ensure the quality of customer service
- Resolve guest and/or customer complaints
- Complete night audit tasks and turn over new business.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Supervisor
Mayan Inn Hotel
04.2015 - 10.2017
- Assure outstanding customer care at all times
- Participate in hotel committees and task force assignments
- Maintain a friendly, cheerful, and courteous demeanor at all times.
Customer Service Representative
Teleperformance Call Center
07.2013 - 08.2014
- Answer calls and respond to emails
- Manage and resolve customer complaints
- Document all call information according to standard operating procedures.
Restaurant Staff Member
Inverrary Hotel
03.2010 - 01.2014
- Answered and resolved questions, comments, and complaints from patrons
- Handled cashier duties and operated a cash register for food purchases.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
Education
Diploma - Nursing
Center For Career Training
Lauderdale Lakes, FL05.2024
High School Diploma -
Piper High School
Sunrise, FL06.2011
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales Presentations
- Sales closing
- Performance Improvement
- Negotiation Tactics
- Client Service
- Typing Speed 50 wpm
General Summary
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
Timeline
Sales Representative
ET&T Distributors
05.2021 - 11.2023
Front Desk Agent
Hilton Garden Inn
10.2017 - 05.2021
Front Desk Supervisor
Mayan Inn Hotel
04.2015 - 10.2017
Customer Service Representative
Teleperformance Call Center
07.2013 - 08.2014
Restaurant Staff Member
Inverrary Hotel
03.2010 - 01.2014
Diploma - Nursing
Center For Career Training
High School Diploma -
Piper High School