Annabelle Cantara
Picayune,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Rep.
HealthComp LLC
Covington
11.2022 - Current
- Performed outbound communication including calls, emails, and faxes.
- Ensured timely resolution of customer complaints with a focus on delivering excellent customer service.
- Effectively communicated complex medical terminology to patients and families.
- Effectively resolved customer complaints with an approachable and professional attitude.
- Effectively communicated customer concerns, issues, and requirements to supervisors in order to ensure timely rectification.
Head Cashier
Lowes
Monroe
05.2021 - 09.2022
- Addressed customer concerns regarding returns efficiently and effectively
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured efficient operation of the cash register by performing regular shutdown and opening routines.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Dental Assistant
Aspen Dental
Slidell
07.2020 - 04.2021
- Assisted with front desk tasks like scanning documents and checking in patients.
- Collaborated with dentist to deliver exceptional dental care through tasks such as recording patient medical histories and vital signs.
- Obtained X-ray images of teeth using state-of-the-art radiographic equipment.
- Assisted in dental laboratory tasks including mixing impression materials and pouring casts from dentist-taken impressions.
- Provided chair-side assistance to enhance efficiency and ease nervous patients during dental examinations and procedures.
Inventory Clerk
Hyundai of Slidell
Slidell
07.2019 - 11.2020
- Conducted thorough inventory of new and used vehicles
- Handled email documentation for managers, snapped images of new and used automobiles, and consistently updated websites.
- Maintained accurate records of all incoming and outgoing stock items.
- Analyzed sales data to anticipate future needs for specific items.
- Supported management and other team members during physical inventory planning activities.
Department Manager
Walmart
Biddeford
10.2018 - 07.2020
- Managed stock department, ordered supplies, and ensured proper organization of aisles and bins
- Managed cash handling operations within the money room, provided excellent customer service assistance, and effectively conducted register openings as required.
- Recorded and managed inventory levels to optimize ordering and stocking efficiency.
- Increased automation and efficiency by consistently analyzing existing processes for areas of improvement.
- Verified completed work for consistency, quality, and conformance.
Education
Certificate in Dental Assisting -
Accelerated Dental Assisting Academy
Slidell, LA07.2020
High School Diploma -
Picayune Memorial High School
Picayune, MS12.2016
Skills
- Great communication skills
- Proper phone etiquette
- Excellent organizational skills
- Inventory control
- Capability to multitask
- Ability to work under pressure
- Time management
- Knowledge with apple and other computer products
- Ability to learn new skills
- Great customer service skills
- Strong work ethic
- Data entry
- Complaint resolution
- Inbound and Outbound Calling
- Knowledge with medical, dental, and vision insurance
- Knowledge with ICD10, HCPCS, CPT, and CDT and other insurance billing codes
References
- Dr. Collin Miller, (318) 261-9438
- Kayla Anderson, (601) 337-5738
- Blake Montoya, (985) 400-0057
- Amean Ambrew, (318) 503-2750
Timeline
Customer Service Rep.
HealthComp LLC
11.2022 - Current
Head Cashier
Lowes
05.2021 - 09.2022
Dental Assistant
Aspen Dental
07.2020 - 04.2021
Inventory Clerk
Hyundai of Slidell
07.2019 - 11.2020
Department Manager
Walmart
10.2018 - 07.2020
Certificate in Dental Assisting -
Accelerated Dental Assisting Academy
High School Diploma -
Picayune Memorial High School
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