Jahanzaib Khan
Hampshire,IL
Summary
Experienced with coordinating flight schedules and managing crew assignments efficiently. Utilizes strong organizational skills to ensure optimal staffing and compliance with aviation standards. Track record of excellent communication and problem-solving abilities in fast-paced environments.
Friendly Help Desk Technician with 3 years of experience in quickly and effectively resolving clients technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Pilot Crew Scheduler
United Airlines
Chicago, Illinois
09.2023 - Current
- Assign open flying to qualified flight crew members according to FAA Federal Aviation Regulations (FAR), the United Pilot Agreement, and company policies
- Analyze pilot staffing, time off requests, assignments, and trip trades
- Apply cost effective scheduling practices while adhering to all FAA FAR and United Pilot Agreement work rules
- Assist pilots with monthly schedule management, documenting absences, performing transactions to ensure accurate crew pay, preserving pilot activity records, and assuring quality (FAR compliance, flight time, qualification data, etc.)
- Maintain proficiency in the application of Federal Aviation regulations, pilot contract rules, and company policies to provide 24/7 support to United Airlines pilots, ensuring an exceptional level of internal customer service
- Supported in training new schedulers via on-the-job training sessions
DT Service Desk
United Airlines
Chicago, Illinois
10.2022 - 09.2023
- Field incoming help requests from end users via both telephone and live chat in a courteous manner.
- Created help desk tickets, troubleshot and resolved desktop issues, Phone issues, and iPad Issues.
- Apply diagnostic utilities to aid in troubleshooting.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Excellent communication skills, both verbal and written.
HELP DESK TECHNICIAN
Eva Airways, Chicago
Chicago, Illinois
03.2019 - 09.2022
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided on-call support for critical issues related to windows 10
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assistant Manager
Stat Overnight LLC
Wheeling, IL
05.2018 - 01.2019
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
Passenger Service Agent
Worldwide Flight Services
Chicago, Illinois
10.2016 - 06.2017
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Provided clients with assistance in preparing required travel documents and forms.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BACHELOR OF SCIENCE - COMPUTER NETWORKING AND SECURITY
Western Governors University
Utah 09.2023 - 10.2025
Associate of Arts - N COMPUTER NETWORKING AND SECURITY
Harry S Truman College
Chicago, IL 09.2018 - 06.2021
Skills
Airline operations
Stress tolerance
Crew coordination
Scheduling expertise
Teamwork and collaboration
Time management
Problem-solving abilities
Active listening
Organizational skills
Team building
Attention to detail
Computer skills
Friendly, positive attitude
MS office
Multitasking
Microsoft Word
Calm under pressure
Certification
[CompTia A+] - [2021]
Timeline
Pilot Crew Scheduler
United Airlines
09.2023 - Current
BACHELOR OF SCIENCE - COMPUTER NETWORKING AND SECURITY
Western Governors University
09.2023 - 10.2025
DT Service Desk
United Airlines
10.2022 - 09.2023
HELP DESK TECHNICIAN
Eva Airways, Chicago
03.2019 - 09.2022
Associate of Arts - N COMPUTER NETWORKING AND SECURITY
Harry S Truman College
09.2018 - 06.2021
Assistant Manager
Stat Overnight LLC
05.2018 - 01.2019
Passenger Service Agent
Worldwide Flight Services
10.2016 - 06.2017
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