Jahar Pierce
Paterson,NJ
Summary
IT professional prepared for deployment roles with extensive experience in installing and configuring hardware and software systems. Known for reliability and adaptability in dynamic team settings, consistently achieving project goals. Proficient in troubleshooting, network configuration, and providing technical support with focus on efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
IT Deployment Technician
Memorial Sloan Kettering
09.2024 - Current
- Traveled to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic "TDR" script testing to ensure correct application installation.
- Verified PCs are Epic configured and worked closely with project management and Epic application teams to understand Field Service support needs.
- Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
- Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
IT CONSULTANT
St. Joseph's Health
07.2022 - 09.2024
- Install and configure computer systems, software, and networks at client sites
- Set up and maintain workstations, including hardware and software installation, updates, and troubleshooting
- Provide on-site technical support to resolve hardware and software issues
- Diagnose and repair computer malfunctions, including desktop PCs, laptops, and peripheral devices
- Conduct regular system maintenance, including cleaning, updating software, and optimizing system performance
- Maintain accurate records of installations, repairs, and service requests
- Collaborate effectively with a team of technicians and engineers to complete large-scale projects
SALES ASSOCIATE
Floor & Decor
09.2020 - 08.2022
- Worked in cooperation with management and team members to achieve sales goals
- Communicated effectively with other team members
- Processed customer transactions and/or refunds utilizing the point of sales system
- Provided above and beyond customer service and exceeded customer expectations when assisting customers
- Maintained the in-stock condition of assigned areas and ensure it is clean, shoppable and safe
Education
HIGH SCHOOL DIPLOMA -
Paterson Charter School for Science & Technology
COMPUTER SCIENCE -
Seton Hall University
01.2023
Skills
- IT Security
- Software Installation and Configuration
- Help Desk Support
- Team Collaboration
- Analytical Skills
- Troubleshooting
- Flexibility
- Operating Systems
- System deployment
- User acceptance testing
- Epic implementation experience
- Critical thinking
Certificationscourses
Professional Bootcamp Certification, Certificate for Satisfactory Completion of Cybersecurity Professional Bootcamp at New Jersey Institute of Technology, 2024, https://credsverse.com/credentials/43ddbaad-11f5-481c-a28f-ca2746fc754e
Timeline
IT Deployment Technician
Memorial Sloan Kettering
09.2024 - Current
IT CONSULTANT
St. Joseph's Health
07.2022 - 09.2024
SALES ASSOCIATE
Floor & Decor
09.2020 - 08.2022
COMPUTER SCIENCE -
Seton Hall University
HIGH SCHOOL DIPLOMA -
Paterson Charter School for Science & Technology