Jaharah Ali
Fresno,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Freelance Makeup Artist
Self Employed Services
01.2018 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Managed over 20 clients per week
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Customer Service Representative
Walmart
03.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Esthetician
Self Employed Services
01.2018 - 02.2020
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Cook
Salaam Seafoods INC
01.2011 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
CNA
Golden Living Nursing Home
06.2012 - 04.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Customer Service Representative
Macys Credit And Customer Service
05.2010 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Honey Baked Ham
01.2009 - 02.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Education
Fresno City College
Fresno, CA06.2012
High School Diploma -
Bullard High School
Fresno, CA05.2008
Skills
- Workflow Efficiency
- Extreme Makeup Design
- Beauty Transformations
- Customer Service
- Customer Relationship Management
- Credit Card Payment Processing
- Retail Sales Customer Service
- Understanding Customer Needs
- Proofreading
- Biohazardous Waste Disposal
Timeline
Customer Service Representative
Walmart
03.2020 - 04.2022
Freelance Makeup Artist
Self Employed Services
01.2018 - Current
Esthetician
Self Employed Services
01.2018 - 02.2020
CNA
Golden Living Nursing Home
06.2012 - 04.2014
Cook
Salaam Seafoods INC
01.2011 - 01.2018
Customer Service Representative
Macys Credit And Customer Service
05.2010 - 01.2012
Customer Service Representative
Honey Baked Ham
01.2009 - 02.2010
Associate of Arts - Education
Fresno City College
High School Diploma -
Bullard High School
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