Summary
Overview
Work History
Education
Skills
Community Service
References
Timeline
Generic
Jahard Cooper

Jahard Cooper

North Chesterfield,US

Summary

Implementation Specialist with 2+ years of experience in system implementation and technical troubleshooting, known for enhancing operational efficiency and elevating customer satisfaction. Demonstrates strong leadership and training abilities, successfully managing global deployments, and guiding teams in database management and cloud computing. Committed to advancing hotel operations and project management through innovative solutions and strategic planning.

Overview

7
7
years of professional experience

Work History

FC Associate 1

Amazon Fulfilment Center
Richmond, Virginia
01.2025 - Current
  • Monitored inventory levels and implemented adjustments to reduce stock discrepancies, ensuring accuracy in order fulfillment.
  • Coordinated with team members to enhance pick-and-pack efficiency, fostering a supportive environment that elevated overall productivity.
  • Collaborated with team members to fulfill customer orders promptly.
  • Maintained accurate inventory records using Amazon's warehouse management system.
  • Inspected incoming shipments for quality and compliance with standards

Implementation Specialist

GDH Consulting
Remote
03.2023 - 09.2024
  • Managed the global implementation of the Property Engagement Platform, providing comprehensive training and ensuring system configuration adhered to service standards.
  • Constructed and maintained robust databases as a foundation for PEP deployment, in addition to facilitating necessary hardware installations.
  • Delivered technical support and guidance to team members, resolving troubleshooting issues efficiently to maintain project continuity.

Customer Service Representative

Apex Systems
Chesterfield, Virginia
11.2022 - 03.2023
  • Delivered customer support, resolving issues swiftly, and enhancing user satisfaction.
  • Guided callers through online applications, ensuring a seamless user experience. Escalated complex issues, improving resolution efficiency, and team collaboration.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints promptly.

Front Office Manager

Hampton Inn by Hilton
Hopewell, Virginia
07.2021 - 03.2023
  • Managed the recruitment, training, and performance evaluation of front desk personnel, ensuring adherence to hospitality standards.
  • Uphold strict guest service quality by fostering staff development and addressing service improvement needs.

Guest Service Agent

Hampton Inn by Hilton
Hopewell, Virginia
04.2019 - 07.2021
  • Enhanced booking efficiency by effectively managing reservations, leading to increased guest satisfaction.
  • Maintained guest security by safeguarding personal information, thereby preserving trust and confidentiality.
  • Ensured financial integrity by accurately balancing cash float, demonstrating consistent accountability.
  • Streamlined order processing workflows, resulting in faster delivery times and improved customer satisfaction ratings.
  • Monitored inventory levels and implemented adjustments to reduce stock discrepancies, ensuring accuracy in order fulfillment.
  • Coordinated with team members to enhance pick-and-pack efficiency, fostering a supportive environment that elevated overall productivity.
  • Delivered customer support, resolving issues swiftly, enhancing user satisfaction.
  • Guided callers through online applications, ensuring seamless user experience.
  • Escalated complex issues, improving resolution efficiency and team collaboration.
  • Enhanced guest satisfaction by implementing staff training programs focused on service excellence.
  • Cultivated a positive work environment, empowering front desk staff to excel in customer service and enhance overall guest experiences.

FC Associate 1

Amazon Fulfillment Center
Petersburg, Virginia
07.2018 - 02.2019
  • Monitored inventory levels and implemented adjustments to reduce stock discrepancies, ensuring accuracy in order fulfillment.
  • Coordinated with team members to enhance pick-and-pack efficiency, fostering a supportive environment that elevated overall productivity.
  • Collaborated with team members to fulfill customer orders promptly.
  • Maintained accurate inventory records using Amazon's warehouse management system.
  • Inspected incoming shipments for quality and compliance with standards

Education

Bachelor's - Cloud Computing

Western Governors University
03.2025

Bachelor of Science - Business Management, Human Resources

Virginia State University
12.2020

Skills

  • Leadership
  • Customer service
  • Hotel operations
  • Training
  • Quality control
  • Troubleshooting
  • Database management
  • System implementation
  • Staff development
  • Project management
  • Cloud computing
  • Technical support

Community Service

Helping clean up the Appomattox River

References

References available upon request.

Timeline

FC Associate 1

Amazon Fulfilment Center
01.2025 - Current

Implementation Specialist

GDH Consulting
03.2023 - 09.2024

Customer Service Representative

Apex Systems
11.2022 - 03.2023

Front Office Manager

Hampton Inn by Hilton
07.2021 - 03.2023

Guest Service Agent

Hampton Inn by Hilton
04.2019 - 07.2021

FC Associate 1

Amazon Fulfillment Center
07.2018 - 02.2019

Bachelor's - Cloud Computing

Western Governors University

Bachelor of Science - Business Management, Human Resources

Virginia State University

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