Jaharra Almond
Coconut Creek
Summary
Highly skilled multitasker with a superior work ethic, bringing a range of valuable qualities to any team. Strong problem-solving and organizational skills for effective project contribution. Willingness to take on any task necessary to support the team, demonstrating reliability and dedication as a team player. Hardworking and resourceful approach, driven to work quickly and effectively in various environments for successful project completion.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Senior Healthcare Advisors
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Key Holder
Perfumania
05.2022 - 02.2023
- Delivered premium customer service to meet perfume sales
- Managed start and end-of-day operational tasks consistently.
- Oversaw day-end checks to maintain accuracy in cashier operations.
- Maintained a well-organized and presentation-ready store environment.
- Performed audits on incoming perfume deliveries for accuracy.
Student
Florida Career College
01.2022 - 05.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Interacted respectfully with others to offer ideas, identify issues and provide assistance
- Uphold strict security procedures to maintain data confidentiality
- Managed supplies, processed new orders and maintained inventory organization for team
- Edited documents to keep company materials free of grammar errors
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Managed multiple projects simultaneously using organizational and analytical skills
Retail Associate
DD's Discount
08.2020 - 01.2022
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Issued receipts and processed refunds, credits or exchanges
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Answered questions about store policies and addressed customer concerns
- Supported loss prevention goals by monitoring shopper behavior
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
Customer Service Representative
Circle K
03.2018 - 08.2019
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Completed inventory counts and ordered merchandise
- Worked flexible schedule and extra shifts to meet business needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Set up new sales displays each week
- Used POS system to enter orders, process payments and issue receipts
- Executed excellent sales floor merchandising and selling
- Boosted sales revenue by skillfully promoting diverse service options
- Informed customers about special promotions and provided detailed information for various products
- Recommended products to customers, thoroughly explaining details
Education
Medical Front Office and Billing -
Florida Career College
Margate, FL03.2022
High School Diploma -
Coconut Creek High
Coconut Creek, FL07.2017
Skills
- Retail Metrics and Goals
- Safety and Cleanliness Standards
- Attention to Detail
- POS Software
- Customer Service
- Exceeding Customer Expectations
- Item Ticketing and Pricing
- Engaging with Diverse Customers
- Flexible and Adaptable
- Self-Motivated
- Record Sorting and Filing
Timeline
Customer Service Representative
Senior Healthcare Advisors
02.2023 - Current
Key Holder
Perfumania
05.2022 - 02.2023
Student
Florida Career College
01.2022 - 05.2022
Retail Associate
DD's Discount
08.2020 - 01.2022
Customer Service Representative
Circle K
03.2018 - 08.2019
High School Diploma -
Coconut Creek High
Medical Front Office and Billing -
Florida Career College
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