Jahaud Rice
Aliquippa,PA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Home Health Aide
All Pro Health Center
10.2024 - 07.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
Laborer
A.W. Painting and Contracting
06.2023 - 10.2024
- Loaded or unloaded building materials to distribute machinery or tools.
- Stacked and arranged products on pallets according to size and weight requirements.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Assisted with diverse construction challenges to help team and customer.
Wheelchair Pusher
Prospect
05.2022 - 07.2024
- Performed pre-flight safety checks on wheelchairs prior to each flight or journey.
- Controlled door access, opening and closing on time and maintaining safety.
- Ensured that wheelchairs were returned to the designated area after use by passengers.
- Cleaned and maintained wheelchairs in a safe operating condition.
- Transported individuals requesting wheelchair service to and from desired locations.
- Aided customers with TSA checkpoint screenings.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Greeted wheelchair-bound passengers and assisted them to their seats.
- Followed safety procedures when handling manual wheelchairs on ramps and stairs.
- Greeted customers, answered questions and discussed services.
- Assisted customers with baggage claims.
- Accompanied wheelchair bound passengers through airports or railway stations until they reach their destination safely.
- Responded to passenger inquiries related to wheelchair service.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
Education
High School Diploma -
Lincoln Park Performing Arts
06-2024
Skills
- Job site cleanup
- Time management
- Safety procedures
- Job site organization
- Courteous demeanor
- Decision-making
- Adaptability and flexibility
- Adaptive team player
- Schedule management
- Documentation
- Relationship building
- Team development
- Transportation assistance
Accomplishments
- I received the most friendliest award.
- Diploma
Education and Training
other
Timeline
Home Health Aide
All Pro Health Center
10.2024 - 07.2025
Laborer
A.W. Painting and Contracting
06.2023 - 10.2024
Wheelchair Pusher
Prospect
05.2022 - 07.2024
High School Diploma -
Lincoln Park Performing Arts
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