Jahaud Rice
Aliquippa,PA
Summary
Customer Service Specialist with expertise in conflict resolution and customer relationship management. Strong communicator and problem-solver, adept at prioritizing tasks and maintaining high customer satisfaction in fast-paced environments. Skilled in handling escalated support issues and improving operational processes to enhance customer experiences. Collaborative team player committed to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Cabin Cleaner
Envoy
Pittsburgh, Pennsylvania
08.2025 - Current
- Cleaned aircraft cabins to maintain high cleanliness standards for passenger comfort.
- Inspected cabin facilities daily to ensure they met quality standards.
- Inspected cabin areas for safety compliance and addressed any issues found.
- Reported maintenance needs to supervisors for prompt resolution of cabin issues.
- Maintained a log of all services performed during each shift.
Laborer
A.W. Painting and Contracting
Aliquippa, PA
06.2023 - 10.2024
- Operated and maintained job site equipment to ensure safety and optimize productivity.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Loaded or unloaded building materials to distribute machinery or tools.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Stacked and arranged products on pallets according to size and weight requirements.
- Cleaned work area after job completion to ensure safety and organization. after job completion ensuring all debris is properly disposed of.
- Assisted in resolving construction challenges by collaborating with team members and providing solutions. diverse construction challenges, enhancing project outcomes for team and customer.
- Mastered skilled trade specialties through practical experience under expert mentorship.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
Wheelchair Pusher
Prospect
Pittsburg, PA
05.2022 - 07.2024
- Transported individuals requesting wheelchair service to and from desired locations.
- Escorted wheelchair-bound passengers through airports or railway stations, ensuring they reached their destinations safely.
- Facilitated safe journeys for passengers by securing belts, locking down wheelchairs, and stowing baggage correctly.
- Performed pre-flight safety checks on wheelchairs prior to each flight or journey.
- Followed safety procedures when handling manual wheelchairs on ramps and stairs.
- Cleaned and maintained wheelchairs in a safe operating condition.
- Ensured that wheelchairs were returned to the designated area after use by passengers.
- Controlled door access, opening and closing on time and maintaining safety.
- Assisted customers with TSA checkpoint screenings to ensure smoother travel experiences.
- Welcomed customers with a friendly demeanor, answered questions and discussed services.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
Education
High School Diploma -
Lincoln Park Performing Arts
Midland, PA06-2024
Skills
- Safety compliance
- Safety procedures
- Site cleanup
- Site organization
- Time management
- Customer service
- Communication skills
- Collaborative teamwork
- Collaborative team player
- Adaptability and flexibility
- Decision-making
- Professional demeanor
- Active listening
Accomplishments
- I received the most friendliest award.
- Diploma
Timeline
Cabin Cleaner
Envoy
08.2025 - Current
Laborer
A.W. Painting and Contracting
06.2023 - 10.2024
Wheelchair Pusher
Prospect
05.2022 - 07.2024
High School Diploma -
Lincoln Park Performing Arts