Jahayra Diosdado
Houston ,TX
Summary
Medical office receptionist with call experience and administrative support. My strengths include fast learning, adaptability to changes within the medical field. I excel at communication skills and provide patients/clients with exceptional customer service in both languages, English, and Spanish. Self-reliant and always willing to promote a team atmosphere in order to achieve the company's goals.
Overview
2
2
years of professional experience
Work History
Route Lead
Ultra
Houston, TX
02.2023 - Current
- Identified areas of process improvement through value stream mapping and root cause analysis.
- Designed and implemented systems for data collection, monitoring, and reporting of key performance indicators.
- Coordinated the development of project plans with engineering team members in order to meet targeted timelines for completion of projects.
- Performed time studies to analyze labor utilization rates and determine optimal staffing levels for each shift.
- Monitored production output metrics such as throughput rates, scrap rates, rework rates., in order to make necessary adjustments or improvements.
- Maintained accurate records of all lean activities such as Kaizen events, project milestones., ensuring compliance with company guidelines.
- Worked closely with leadership team members to ensure successful integration of lean concepts into daily operations.
- Developed standard work for key processes, ensuring consistency and quality across operations.
- Utilized root cause analysis to solve complex operational issues, increasing productivity.
- Set up and operated production machinery according to specific standards and protocols of company.
Patient Registration Coordinator
CCRM Fertility of Houston
Houston , Texas
08.2022 - 12.2022
- Greeted patients and visitors in a professional manner, while providing excellent customer service.
- Assisted with patient registration process by verifying insurance coverage and collecting co-pays.
- Maintained accurate records of patient information, including demographic data and insurance details.
- Performed various clerical duties such as filing, faxing, photocopying, scanning documents.
- Responded promptly to telephone inquiries from patients regarding their accounts or services provided.
- Scheduled appointments for patients according to availability of resources and physicians' preferences.
- Ensured HIPAA compliance through secure handling of confidential patient information.
- Assisted in the training of new employees on proper registration processes and protocols.
- Processed payments for services rendered and maintained up-to-date financial records.
Education
High School Diploma -
Victory Prep
Houston, TX06-2012
Skills
- Strong Organization
- Data entry expertise
- Patient confidentiality understanding
- Medical terminology proficiency
- Eligibility Determination
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Bookkeeping
- Scheduling
- Problem-Solving
- Multitasking
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Route Lead
Ultra
02.2023 - Current
Patient Registration Coordinator
CCRM Fertility of Houston
08.2022 - 12.2022
High School Diploma -
Victory Prep
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