Jahaziel Corredor

Enhanced Guest Experience: Proactively ensured a welcoming and immaculate environment by performing daily inspections of guest rooms, common areas, and facilities, resulting in a 20% increase in positive guest feedback scores.

Efficient Maintenance Coordination: Collaborated with maintenance staff to promptly address and resolve facility issues, improving overall operational efficiency.

Inventory Management: Managed inventory levels of cleaning supplies and equipment, ensuring all necessary materials were readily available for daily operations.

Team Leadership and Training: Trained and mentored new houseman staff on best practices in cleanliness standards and safety protocols, fostering a culture of excellence that improved team performance metrics by 25%.

Safety Compliance: Conducted regular safety audits to ensure compliance with health regulations and hotel policies, successfully maintaining a zero-incident record.

Customer Service Excellence: Delivered exceptional customer service by addressing guest inquiries and requests efficiently, contributing to an overall increase in guest satisfaction ratings as evidenced by post-stay surveys.

Leadership and Team Management: Spearheaded a team of 15 front-of-house staff, fostering a collaborative environment that enhanced service efficiency and employee morale, resulting in a 20% increase in customer satisfaction scores.

Customer Experience Enhancement: Developed and implemented innovative guest engagement strategies that elevated the dining experience, contributing to a 30% increase in repeat customers.

Operational Excellence: Streamlined front-of-house operations by introducing new scheduling protocols and inventory management systems, reducing labor costs by 15% while maintaining high service standards.

Conflict Resolution and Problem Solving: Effectively managed guest complaints and staff conflicts with diplomacy and professionalism, achieving a resolution rate of over 95%, thereby enhancing the restaurant’s reputation for exceptional service.

Customer Service Excellence: Delivered exceptional customer service by ensuring a welcoming atmosphere, promptly addressing customer inquiries, and resolving issues to enhance guest satisfaction and loyalty.

Inventory Management Proficiency: Oversaw inventory control processes by meticulously monitoring stock levels, conducting regular audits, and coordinating with suppliers to ensure timely replenishment of essential supplies, thereby minimizing waste and optimizing operational efficiency.

Cash Handling Expertise: Managed financial transactions with precision by processing payments accurately, maintaining an organized cash drawer, and implementing best practices for cash handling to reduce discrepancies and enhance financial accountability.

Order Accuracy and Efficiency: Streamlined the order-taking process by utilizing effective communication skills to accurately relay customer orders to the kitchen staff, ensuring timely preparation and delivery while maintaining high standards of food quality.

Team Communication and Collaboration: Fostered a collaborative work environment through clear communication with team members, including servers and kitchen staff, to ensure seamless operations during peak hours and enhance overall service delivery.

Training and Development Leadership: Led training initiatives for new staff members on customer service protocols, menu knowledge, and operational procedures, contributing to improved team performance and a consistent dining experience for guests.