Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Naomi Bullock

Greenville,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ambition with leading and providing great hospitality to employees, peers and customers to create a divine place of work. Focused on accomplishing set goals and going above and beyond measures to perform job expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Benefits Specialist

AmerisourceBergen
11.2022 - 04.2024
  • Provided primary customer support to internal and external customers..
  • Checked employees' benefits enrollment for accuracy and inputted all data into accounts.
  • Updated benefit cost summaries for employer cost tracking.

Customer Service Sales Agent

Focus Services
03.2020 - 09.2022
  • Informed customers of sales and promotions to build customer base.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Reconciled orders and payments to coordinate logistics for over 300 plus accounts.

Department Manager

McDonalds,
06.2015 - 02.2021
  • Delegating tasks to all department managers, while overseeing production and profit for the restaurant
  • While Hiring and training new managers for 2 stores
  • Reviewing weekly marketing ads and promoting new items to customers
  • Key Accomplishments:
    Developing 60+ employees $1,000hr sales & $60,000 weekly Hiring and recruiting 200+ employees

Education

Associate Of Applied Business - Business Administration And Management

Pitt Community College
Winterville, NC

Bachelors in Arts - Business, Marketing, sales

Chowan University
Murfreesboro, NC

Skills

  • verbal and written Communication
  • Strong Analytical and Problem-Solving skills
  • Time Management
  • Customer Inquiries
  • Customer Satisfaction
  • Excellent Customer Service skills
  • Operational support
  • Computer skills

Accomplishments

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.


Certification

  • Certified (Trailer Docking and Releasing), [Amazon] -
  • Certified (Food Safety),, [McDonalds]

Timeline

Benefits Specialist

AmerisourceBergen
11.2022 - 04.2024

Customer Service Sales Agent

Focus Services
03.2020 - 09.2022

Department Manager

McDonalds,
06.2015 - 02.2021

Associate Of Applied Business - Business Administration And Management

Pitt Community College

Bachelors in Arts - Business, Marketing, sales

Chowan University

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Naomi Bullock