Overview
Work History
Education
Skills
Timeline
Generic

Jahcob Hiroshi Delong

Colorado Springs,CO

Overview

6
6
years of professional experience

Work History

Bakery Worker

Walmart
02.2023 - Current
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Inspected goods to establish accurate pricing and labeling.

Sales Associate

Banana Republic
07.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Busser/Host

Callie Restuarant
06.2021 - 10.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Trained new staff in bussing and cleaning procedures.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Sales Associate

Target
09.2019 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained current knowledge of evolving changes in marketplace.

Clothing Sales Associate

Zara
05.2019 - 12.2019
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Greeted customers, identified needs and provided product advice.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Barista

Starbucks
06.2018 - 08.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Phone Sales Representative

T-Mobile
05.2017 - 11.2018
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Escalated concerns or advanced problem calls to management staff.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.

Education

High School Diploma -

Prince George High School
Prince George, VA

Skills

  • Rewards Programs
  • Sandwich Artistry
  • Flexible Hours
  • Shipment Processing
  • POS Systems
  • Strong Communication and Interpersonal Skills
  • Safe Work Practices
  • Merchandising
  • Meeting Sales Goals
  • Accurate Order Fulfillment
  • Cash Register Operation
  • Dressing Room Assistance
  • Cleaning and Sanitizing
  • Stocking and Shelving
  • Customer Needs Assessment
  • Item Ticketing and Pricing
  • Register Opening and Closing
  • Team Collaboration
  • Merchandise Receiving and Handling
  • Customer Service
  • Cash Handling
  • End Cap Placement
  • Rotation Procedures
  • Sales Promotion
  • Menu Item Expertise
  • Attentive Service
  • Customer Transactions
  • Speech Clarity
  • Special Assignments
  • Goal-Driven

Timeline

Bakery Worker

Walmart
02.2023 - Current

Sales Associate

Banana Republic
07.2022 - 01.2023

Busser/Host

Callie Restuarant
06.2021 - 10.2022

Sales Associate

Target
09.2019 - 11.2020

Clothing Sales Associate

Zara
05.2019 - 12.2019

Barista

Starbucks
06.2018 - 08.2019

Phone Sales Representative

T-Mobile
05.2017 - 11.2018

High School Diploma -

Prince George High School

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Jahcob Hiroshi Delong