Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Hi, I’m

JaHedi Thomas

Murfreesboro

Summary

Adaptable, detail-oriented Accounts Payable Specialist with 11+ years of extensive and diverse accounting and customer service experience. Proficient at vendor management and thrives in challenging, fast-paced environments. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.

Overview

11
years of professional experience
1
Certification

Work History

Kroger

Accounting Team Lead
01.2022 - Current

Job overview

  • Process raw material invoices for meat plants
  • Balance selected general ledger accounts, make necessary journal entries timely
  • Maintain a line of communication with department leadership and management to the overall status of the assigned duties
  • Adding Vendors to Closed Loop itinerary
  • Work with Electronic Data Interchange team on vendor issues
  • Peyton Accounts Payable/ Cardinal Accounts Payable
  • Backup for Peyton Import Desk
  • Verified inventory/shipments of the processing plants each week with warehouse
  • Work on Payable accounting research to resolve vender issues, intercompany and affiliate discrepancies
  • Streamlined accounting processes by implementing efficient workflows and automating repetitive tasks.
  • Enhanced financial accuracy by conducting thorough reviews and reconciling discrepancies in financial statements.
  • Facilitated cross-functional collaboration, ensuring smooth communication between accounting and other departments.
  • Assisted in the successful completion of external audits by providing accurate documentation and addressing auditor inquiries.
  • Mentored junior accountants, providing guidance on best practices and professional development opportunities.
  • Ensured compliance with relevant tax laws, filing timely returns, and minimizing penalties through diligent recordkeeping.
  • Optimized accounts payable processes, negotiating favorable payment terms with suppliers to improve cash flow management.
  • Coordinated month-end close procedures, ensuring timely preparation of accurate financial statements for stakeholder review.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Established strong relationships with vendors and customers by addressing inquiries promptly and resolving disputes amicably.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

Verizon Wireless

Customer Service Advocate
04.2017 - 11.2021

Job overview

  • Handle inbound customer calls delivering customer obsession, with clear communication skills
  • Assimilating technical concepts and new technology while troubleshooting customer device issues
  • Simultaneously addressing customers' needs by clarifying complaints, determining cause, and providing most effective solutions, while maintaining a positive approach
  • Facilitate collaborative orders, failed activations or returns for Store representatives
  • Fully aware of all laws and regulations regarding data protection
  • Update account billing address, security pin numbers, add new lines, upgrade phones and process promotions
  • Troubleshoot basic device and account issues, processing necessary tickets to escalate issues.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
  • Assisted in the development of policies and guidelines aimed at standardizing service levels across the organization.
  • Provided constructive feedback on team members'' performance, contributing to their professional growth and skill development.
  • Contributed to the creation of an engaging and supportive work culture, fostering a high level of employee morale and commitment to service excellence.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained and managed customer files and databases.

AO Smith

Accounts Payable Specialist
01.2015 - 01.2017

Job overview

  • Review and verify Accounts Payable transactions and liaison with other departments, field locations, and vendors
  • Used Concur to manage invoices and accounts
  • Generate monthly compliance and summary reports to identify trends and opportunities for improvement
  • Generate reports at end of year for 1099s for vendors and companies
  • Analyze weekly AP spend budget to identify proper vendor allocation
  • Worked in SAP to enter data, generate invoices, cancel invoices, schedule reports, and other processes
  • Check Purchase order balance to ensure funds are available
  • Prepare, verifies invoices and coding payment documents
  • Bills and credits accounts involved with the accounts payable system
  • Process over 100 invoices in SAP daily against purchase orders daily.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Implemented a new system for organizing physical and electronic records, reducing document retrieval time significantly.
  • Conducted thorough audits of expense reports, identifying opportunities for cost savings within the organization.
  • Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Liaised with other finance functions such as treasury, tax, and payroll to ensure proper allocation of expenses across budgets and ledgers.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.

State Farm

Salvage Invoice Processor
01.2013 - 11.2014

Job overview

  • Collaborated with a small team to handle a large volume of claims and telephone calls
  • Processed 65-70 claims daily under Property and Casualty Claims using programs ECS, ASR, Copart, Experience.SET, IAA and other State Farm claim systems
  • Effectively communicated claims policies and procedures to customers to best assist their needs
  • Accurately input necessary procedures codes regarding the security of claim items and estimate forms.
  • Streamlined invoice processing by implementing efficient data entry techniques and software tools.
  • Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
  • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
  • Improved processing time for high-volume invoices by developing organized filing systems and prioritizing tasks efficiently.
  • Enhanced team productivity with diligent cross-checking of invoice details and collaborative problemsolving.
  • Boosted accuracy rates in invoice processing through rigorous attention to detail and ongoing training in industry best practices.

Education

Middle Tennessee State University
Murfreesboro, TN

Bachelor of Science from Accounting And Finance
05.2025

University Overview

Clarksville High School
Clarksville, TN

Highschool Diploma
05.2012

University Overview

Skills

  • Microsoft Office
  • TRA/ IAA
  • Copart/ Wyse System
  • Data Entry
  • Customer Service
  • Written Reports
  • SAP
  • Problem Solving
  • Oracle
  • Multi-Line Phone and Screen usage
  • Concur
  • Remote Work
  • Time Management
  • Leadership
  • Data Analysis
  • Administration
  • Multi-Line Phone and screen usage
  • Expense Tracking
  • Cost Accounting
  • Bank Reconciliation
  • General Ledger Management
  • Performance Management
  • Team Leadership
  • Training and Development
  • Accounts Payable Management
  • Account Reconciliation
  • Month-End Closing
  • Financial Analysis
  • Bookkeeping
  • Tax Return Filing
  • Tax Preparation
  • Customer Relations
  • Intuit QuickBooks Specialist
  • Accounts Payable
  • Quickbooks

Certification

Notary Public of Tennessee

Volunteer Work

Volunteer Work
  • Volunteer work for Homeless Shelters in Clarksville TN.
  • Dance Instructor for non-profit organization
  • Participated in the Star Reading Club for Children in Clarksville Tennessee

Timeline

Accounting Team Lead
Kroger
01.2022 - Current
Customer Service Advocate
Verizon Wireless
04.2017 - 11.2021
Accounts Payable Specialist
AO Smith
01.2015 - 01.2017
Salvage Invoice Processor
State Farm
01.2013 - 11.2014
Middle Tennessee State University
Bachelor of Science from Accounting And Finance
Clarksville High School
Highschool Diploma

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JaHedi Thomas