Jaheem Mann

Introduced new measures in four departments, including
reception, housekeeping and valet which achieved an overall 4.8 out of 5-Star rating
Improved customer service scores by 45% and exceeded annual revenue projections by over $100K
Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Resolved customer complaints promptly and professionally to maintain satisfaction.
Handled emergencies calmly and professionally,
coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.

Maintained comprehensive case documentation in customer relationship management system
Designed and managed a new employee on-boarding process for Prometheus services, resulting in an improvement in customer satisfaction
Developed and fostered relationships with customers to identify and remove roadblocks in obtaining the most value for Prometheus Group
Successfully managed multiple projects simultaneously by
prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Met project deadlines without sacrificing build quality or
workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.

Conducted meticulous research to identify information and answer multifaceted questions.
Analyzed statistical data using both modern and traditional
methods.
Reviewed a wide range of physical and electronic documents, properly route and follow document management policy and procedure to ensure retention.
Processed a high volume of file maintenance in accordance with policies and procedures.
Responded to all assigned correspondence while adhering to standards, policies and procedures.
Recorded data and maintained source documentation following good documentation practices.
Maintained detailed records of all experiments conducted,
ensuring easy accessibility and proper documentation procedures were followed.
Developed skills in various research methodologies, ensuring high-quality work across diverse projects.
Contributed to the completion of multiple research projects, managing time effectively to meet deadlines.