Jaheim Ibe
Raymondville,TX
Summary
Proven to excel in customer-oriented roles, I leveraged complaint resolution and relationship-building skills at H-E-B to enhance customer satisfaction and loyalty. Skilled in technical support and adept at fostering teamwork, I consistently contributed to business development, achieving notable improvements in customer experience without compromising service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
H-E-B
11.2023 - Current
- Answered customer questions about product availability and shipment times.
- Maintained a clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Assistant Baker
Laras Bakery
08.2023 - 11.2023
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Lifted and moved items weighing over [Number] pounds using proper lifting techniques.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Gained proficiency in operating various baking equipment, ensuring consistent product quality while minimizing downtime due to maintenance issues.
- Assisted head baker in creating unique and innovative recipes, resulting in a diverse and appealing product selection.
- Effectively communicated with front-of-house staff to ensure seamless coordination and timely delivery of customer orders.
- Ensured proper food handling procedures were followed at all times by adhering to established guidelines for sanitation practices.
Server
Wing Champs
06.2021 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Arts - Business
South Texas College
McAllen, TX05.2025
Skills
- Complaint resolution
- Customer Consultation
- Complaint Handling
- Assertiveness
- Relationship Building
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Business Development
- Sales and Upselling
- Account Management
- Technical Support
- Clerical Support
Accomplishments
Over the summer, I successfully launched a small clothing brand, turning my passion for fashion into a fully operational business. From designing the initial collection to sourcing quality materials, I carefully oversaw every step of the process. I conducted market research to identify my target audience and developed a unique brand identity that resonated with customers. Through social media marketing and an online storefront, I built a modest but loyal customer base. The experience provided me with hands-on knowledge of entrepreneurship, from managing inventory and customer relations to understanding the challenges of scaling a small business.
Affiliations
- "Spiteful Vengeance"(Clothing Brand)
- "Glitter Boss Customs" (Business Service)
Certification
Certified Nurse Aid
Timeline
Customer Service Assistant
H-E-B
11.2023 - Current
Assistant Baker
Laras Bakery
08.2023 - 11.2023
Server
Wing Champs
06.2021 - 07.2021
Certified Nurse Aid
Associate of Arts - Business
South Texas College
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