Jaheim Mills
Jacksonville,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service, food, and pharmaceutical industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
Teleperformance USA
Little Rock, AR
07.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Insurance Agent
Globe Life And Accident Insurance Company
Little Rock, AR
06.2020 - 06.2021
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Upsold additional products and services after identifying customer needs and requirements.
Cashier and Cook
Sodexo USA
Little Rock, AR
08.2019 - 06.2020
- Helped customers complete purchases, locate items and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Interacted with guests to obtain feedback on product quality and service levels.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Transitioned between breakfast and lunch service.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Pharmacy Technician
Walgreen's Pharmacy
Little Rock, AR
04.2019 - 07.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked automated medication dispensing equipment.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
High School Diploma -
Barton High School
Barton, AR 08.2015 - 05.2018
Carpentry Pre-Apprenticeship - Carpentry
Arkansas Regional Innovation Hub
North Little Rock, AR 10.2021 - 03.2022
Skills
Complaint resolution
Sales expertise
Strategic sales knowledge
POS systems expert
Order fulfillment
Stock management
Money handling abilities
Creative problem solving
Retail store support
Stocking and replenishing
Certification
Pharmacy Technician License
Timeline
Carpentry Pre-Apprenticeship Certificate
03-2022
Pharmacy Technician License
01-2022
Carpentry Pre-Apprenticeship - Carpentry
Arkansas Regional Innovation Hub
10.2021 - 03.2022
Customer Service Representative
Teleperformance USA
07.2021 - 06.2022
Insurance Agent
Globe Life And Accident Insurance Company
06.2020 - 06.2021
Cashier and Cook
Sodexo USA
08.2019 - 06.2020
Pharmacy Technician
Walgreen's Pharmacy
04.2019 - 07.2019
High School Diploma -
Barton High School
08.2015 - 05.2018