Jaheim Simpson
Brooklyn,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Boutique Shop
06.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Home Health Aide
Good Night Care
01.2023 - 06.2023
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided direct personal care and administrative services to clients.
Hotel Waiter
Bahia Principe
12.2021 - 09.2022
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Garnished completed orders and arranged foods to please customers.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Protected guests by following proper food handling procedures.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Education
High School Diploma -
Spanish Town High School
SpanishTown,Jamica,W.I06-2019
Skills
- Complaint resolution
- Account updating
- Scheduling
- Shipping procedures
- Hospitality and accommodation
- Product and service solutions
- Client relations
- Technical troubleshooting
- Retail sales customer service
- Payment processing
Certification
- HHA - Home Health Aide
Timeline
Customer Service Representative
Boutique Shop
06.2024 - 12.2024
Home Health Aide
Good Night Care
01.2023 - 06.2023
Hotel Waiter
Bahia Principe
12.2021 - 09.2022
High School Diploma -
Spanish Town High School
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