Jaheim Vanwroten
Richmond,VA
Summary
At Taco Bell Restaurant, as a Shift Manager, I excelled in customer service and cash handling, effectively resolving escalated issues and enhancing team performance through targeted training. My leadership fostered a positive work environment, significantly contributing to maintaining high standards in service and safety.
Seeking to transition into a new field, utilizing skills developed in a high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply a strong foundation in these areas to new and challenging role.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell Restaurant
02.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive work environment through open communication and constructive feedback.
Education
GED -
Adult Education Program
Richmond, VA06-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Accurate money handling
Certification
- Environmental Health and Safety Certificate – National Environmental Health Association or Board of Certified Safety Professionals.
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
Timeline
Shift Manager
Taco Bell Restaurant
02.2022 - 01.2024
- Environmental Health and Safety Certificate – National Environmental Health Association or Board of Certified Safety Professionals.
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
GED -
Adult Education Program
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