Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jahid Hussain

Manchester,CT

Summary

Aspiring IT professional with a background in customer service and technical support. Completed the Udemy CompTIA A+ certification and the Microsoft IT Support Specialist certification. I'm eager to apply problem-solving skills and technical knowledge to an IT role. Experience with troubleshooting, device setup, and assisting customers with technical issues. Strong communicator, detail-oriented, and proficient in Microsoft Office. I have a passion for learning and growing in the IT field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Associate

Walmart
02.2024 - Current
  • Greet and assist customers with friendly, professional service.
  • Maintain a clean and organized work area, ensuring compliance with food safety standards.
  • Respond to customer inquiries, resolve complaints, and work with team members to keep things running smoothly during busy times.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Sales Specialist

Boost Mobile
02.2023 - 02.2024
  • Provided technical support to customers regarding product features and usage.
  • Resolved customer complaints in a timely manner.
  • Set up MFA, reset the passwords, and set up a new phone and Wi-Fi boxes.
  • Assisted with payments and sales transaction
  • Built rapport with customers and assessed needs to make product recommendations and upsell.

Canvasser

Grossman solutions
04.2021 - 11.2021
  • Participated in training sessions related to effective communication techniques when engaging with people.
  • Conducted door-to-door outreach in assigned neighborhoods.
  • Educated minority/underserved communities about the importance of vaccination.
  • Provide literature, collected data, and set up appointments to help people get vaccinated.
  • Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.

Education

High School Diploma -

Manchester High School
06-2022

Associate of Business Administration -

Manchester Community College
Manchester, CT
12-2025

Skills

  • Completed the CompTIA A course on Udemy
  • Microsoft Office (Word, PowerPoint, and Excel)
  • Excellent communicator
  • Detail-oriented
  • Problem-solving
  • Technical support
  • Customer service
  • Fluent in a second language (Bangla)

Certification

Microsoft IT Support Specialist

  • Introduction to Computer
  • Introduction to Secure Networking
  • Essential Aspects of Software, Hardware, and Data Backups
  • Cybersecurity and Privacy
  • The Microsoft 365 Ecosystem
  • Technical Diagnostics and Troubleshooting Techniques

Timeline

Team Associate

Walmart
02.2024 - Current

Sales Specialist

Boost Mobile
02.2023 - 02.2024

Canvasser

Grossman solutions
04.2021 - 11.2021

High School Diploma -

Manchester High School

Associate of Business Administration -

Manchester Community College

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