JAHIEM MENDOZA
Pensacola
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Century Correctional Institution
03.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Interviewed inmates to obtain information and evidence.
- Built solid relationships with staff and residents to keep institution safe and secure.
Delivery Driver
Hungry Howie’s
04.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Assistant Manager
Dominos Pizza Inc.
12.2020 - 12.2021
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Estimate ingredients and supplies required to prepare a recipe.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Record production, operational, and personnel data on specified forms.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
- Develop equipment maintenance schedules and arrange for repairs.
- Evaluate new products for usefulness and suitability.
- Greet and seat guests, and present menus and wine lists.
- Staff, equipment, and supply requirements based on a master menu.
- Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
- Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
Education
High School Diploma -
Booker T Washington High School
05.2019
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Consulting
- Project Management
- Staff Management
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Stress tolerance
- Observation
- Background investigations
Timeline
Correctional Officer
Century Correctional Institution
03.2023 - Current
Delivery Driver
Hungry Howie’s
04.2022 - 03.2023
Assistant Manager
Dominos Pizza Inc.
12.2020 - 12.2021
High School Diploma -
Booker T Washington High School
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