Jahilaa Martin
Summary
Dynamic and dedicated professional with extensive experience in security and direct care roles, including at All N One Security. Proven ability in emergency response management and delivering excellent customer service. Skilled in documentation and record keeping, ensuring safety and well-being while fostering positive interactions with clients and guests. CPR certified and adept in maintaining a secure environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
All N One Security
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Overnight Direct Care Staff
Centerboard Inc
01.2023 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Overnight Direct Care Staff
Lynn Shelter Association
08.2022 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
Registered Behavior Technician
ABA Centers of America
09.2022 - 04.2023
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Front Desk Receptionist
Salem Waterfront Hotel & Suites
05.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Online Personal Shopper
Walmart
05.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Server
Brooksby Village Retirement Home - Peabody, MA
01.2020 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Shaw's Star Market
12.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associates - Criminal Justice
North Shore Community College
Lynn, MA05-2027
High School Diploma -
Lynn English Highschool
Lynn, MA06-2021
Skills
- Emergency Response Management
- Excellent Customer Service and Verbal Communication
- CPR Certification Holder
- Security Practices
- Documentation and Record Keeping
- Cash Handling
- Social Skills
- Familiarity with Medical Terminology
- Microsoft Office
Certification
CPR CERTIFIED
Timeline
Security Officer
All N One Security
12.2024 - Current
Overnight Direct Care Staff
Centerboard Inc
01.2023 - 10.2024
Registered Behavior Technician
ABA Centers of America
09.2022 - 04.2023
Overnight Direct Care Staff
Lynn Shelter Association
08.2022 - 12.2023
Front Desk Receptionist
Salem Waterfront Hotel & Suites
05.2021 - 12.2021
Online Personal Shopper
Walmart
05.2020 - 05.2021
Server
Brooksby Village Retirement Home - Peabody, MA
01.2020 - 05.2020
Cashier
Shaw's Star Market
12.2017 - 09.2019
Associates - Criminal Justice
North Shore Community College
High School Diploma -
Lynn English Highschool
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