Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahir Palacio

Miami,FL

Summary

Profile Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Patient-care oriented, bringing forth a compassionate and friendly attitude. Committed to utilizing my skills to help others, while working towards the mission of a company. Customer Service Communication Skills Ability to Multitask Effective Time Management Fast Learner Ability to work Under Pressure Ability to work in a Team Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Licensed Barber / Barbershop Owner

Prestige Barbershop
04.2013 - Current
  • Highly experienced licensed barber for 20+ years
  • In charge of managing shop, ordering of supplies, maintenance and cleaning of barbershop, and managing of other employees.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed business customer service, responding to requests and concerns promptly.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Consistently received positive performance reviews from guests.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Managed shop administration with attention to detail, including scheduling, ordering and customer service.

Licensed Barber

New Day Hair Salon
03.2003 - 04.2013
  • Licensed Barber, professional, clean cut and courteous with over 20+ years of experience
  • Experience and ability to build rapport with my clients and give them next-level cuts and shaves
  • Welcoming clients and consulting with them on their desired hairstyles
  • Cutting and trimming hair according to clients' instructions
  • Styling hair using chemical solutions and styling tools
  • Shaving, trimming and shaping clients' beards and mustaches
  • Washing and conditioning clients' hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Offered clients variety of facial shaving services using both modern and traditional techniques.

Customer Care Representative

Centerline Homes
01.2005 - 01.2007
  • Will interface with home-buyers and subcontractors to perform final orientations and diagnose, schedule and complete warranty service work
  • ESSENTIAL DUTIES AND RESPONSIBILITIES: Pre-walk home-sites to provide punch list for construction to delivery of home to customer; provide quality control of finished product
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
  • Coordinate with the Construction Department staff
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Investigated and resolved customer inquiries and complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.

Education

No Degree - Arts

Miami Dade College
Miami, FL

High School Diploma -

Miami Sunset Senior High School
Miami, FL
06.1996

Skills

  • Knowledgeable, timely and professional service
  • Provide ongoing information to Customer Service Manager as it relates to quality of Workmanship, materials, and progress
  • Participate in emergency on call rotation service schedule
  • Participate and attend department meetings
  • Exceptional Customer Service
  • Customer Safety
  • Workflow Efficiency
  • Team Collaboration
  • Safety Training and improvements
  • Managing Multiple Tasks
  • Data Evaluation
  • Records Preparation
  • Planning and Coordination
  • Active Listening
  • Time Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Licensed Barber / Barbershop Owner

Prestige Barbershop
04.2013 - Current

Customer Care Representative

Centerline Homes
01.2005 - 01.2007

Licensed Barber

New Day Hair Salon
03.2003 - 04.2013

No Degree - Arts

Miami Dade College

High School Diploma -

Miami Sunset Senior High School
Jahir Palacio