Jahira Henry
Henrico,VA
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
11.2023 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
09.2022 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Externship
Dr. Lillie R Bennett
01.2023 - 02.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Team Member / Team Leader
Zaxby’s
11.2020 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Crew Member
Popeyes® Louisana Kitchen
05.2020 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Accredited Medical Assisting Program - Introduction To Health Professions, Medical Terminology, Medical Anatomy & Physiology, Medical Office Procedures, Medical Records And Insurance, Electronic Health Records, Clinical Procedures And Techniques, Laboratory Procedures And Techniques, Invasive Clinical Procedures, Certification Review And Career Development
Fortis College
Richmond, VA07-2023
Skills
- Reliable
- Responsible
- Team player
- Attention to detail
- Following instructions
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Creativity and innovation
- Task prioritization
- Determined
Awards and acknowledgement
- Dean’s list, Academic Excellence (Term GPA 3.75 to 3.99)
- Honor Roll Certificate, Term GPA 3.5 to 3.74
Timeline
Customer Service Associate
Wawa
11.2023 - 12.2024
Externship
Dr. Lillie R Bennett
01.2023 - 02.2023
Crew Member
Bojangles' Famous Chicken 'n Biscuits
09.2022 - 11.2023
Team Member / Team Leader
Zaxby’s
11.2020 - 08.2021
Crew Member
Popeyes® Louisana Kitchen
05.2020 - 11.2020
Accredited Medical Assisting Program - Introduction To Health Professions, Medical Terminology, Medical Anatomy & Physiology, Medical Office Procedures, Medical Records And Insurance, Electronic Health Records, Clinical Procedures And Techniques, Laboratory Procedures And Techniques, Invasive Clinical Procedures, Certification Review And Career Development
Fortis College
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